Job Description

Drives the product strategy, vision, and roadmap for unified platform initiatives, in support of the OneBH operating model ensuring alignment across business priorities. Ensures collaboration across product teams creating personalized consumer-facing experiences using common capabilities, prioritizing based on impact to revenue growth, profitability, client employee growth and retention, and client satisfaction. Enhances user experience and efficiency by rapidly delivering enhancements and evaluating new solutions and services. Develops and maintains a solid knowledge of the needs of customers, clients, competitors, and the industry. Identifies new product opportunities, develops business cases, and analyzes feasibility to inform strategic investments. Works cross-functionally across the enterprise to ensure alignment in design, technology, product development, and vendor strategy.

This Hybrid role requires in-person work at our Newton, MA headquarters.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

What you will be doing:

• Create and maintain product roadmaps for our products and services that make up the OneBH unified platform and drive business outcomes for our clients, their employees, and Bright Horizons.
• Collaborate cross-functionaly across the organization to identify,prioritize and deliver capabilities that drive business value
• Work with data science and insights teams to enable optimization of digital experiences for a range of different consumer need states
• Ensure that we effectively leverage data and engagement tools to help consumers understand services and benefits that would be useful to them
• Work closely with QA, Development, PMO, Implementation, Training, Support, and Marketing to execute release activities and ensure successful delivery.
• Acquire a deep understanding of the business and industry and keep abreast of competitive offerings
• Ensure consistent and positive end-user experiences across all touchpoints and leverage feedback to drive continuous improvement
• Lead information security and compliance processes, including vendor assessment, third-party application clearance, security risk evaluation, and technology-enabled security processes to protect organizational data and maintain operational integrity.
• Drive customer experience improvements through data-driven insights, competitive research and analysis, and strategic product enhancements that differentiate our offerings in the marketplace.
• Attend key client meetings as necessary to gather requirements and/or review product roadmap
• Lead optimization projects that improve operational efficiency, staff effectiveness, and cross-functional collaboration across products.
• Lead product‑related risk assessment and performance analysis to ensure reliability, service excellence, and identification of growth opportunities across products.
• May lead, mentor and develop a growing team.
• Provide day-to-day decision authority for product priorities, feature tradeoffs, and resource allocation with annual roadmaps and budgets set collaboratively with leadership.
• Travel up to 5-10%, primarily for in-person key client meetings or industry conferences.​

Minimum Qualifications:

• ­10+ years of product management experience to include directly managing a digital product
• Bachelor’s degree in Engineering, Computer Science, Technology, Business, or a related field. 5+ years minimum of additional experience would be considered in lieu of applicable degree.

Preferred Qualifications:

• Experience with qualitative and quantitative user feedback and analysis.
• Familiarity with behavioral analytics platforms.
• Familiarity with experimentation platforms.
• Fluency in creating flow diagrams and other visual artifacts.
• Experience moderating user interviews or focus groups.
• Familiarity with relational databases and data models
• Experience mocking up UI prototypes a plus.
• Basic knowledge of SQL, HTML and CSS a plus.
• Strong understanding of how to drive business value
• Strong knowledge of technology-based solutions
• Expert in agile development and lean process within a large organization undergoing digital transformation.
• Requires related business experience that includes managing a budget, strong analytical skills, organizational skills, follow-through skills, and leadership skills.
• Knowledge and practical experience of product development life cycle and agile development methodology is required
• Experience negotiating with vendors and ability to manage external relationships
• Requires ability to work effectively and collaboratively in a collaborative environment across other functions including sales, account management, employee services, finance, IT, HR, and marketing.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.

The annual salary for this position is between $139,000 - $185,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for bonus and RSUs.

Benefits:

• Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title — you’re the difference Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA)

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com Determinations on requests for reasonable accommodation will be made on a case-by-case basis.