Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director - Product Management, Merchant SolutionsDirector - Product Management, Merchant Solutions

Mastercard provides comprehensive Merchant Solutions covering payment processing and other value added services for merchants, payment facilitators and acquiring banks.

This role will be responsible for product management, closely liaising with commercialization team for adoption and scaling Merchant Solutions across Eastern European, Middle East and Africa (EEMEA).

Role and Responsibilities
Reporting to the Vice President – Product Management, Merchant Solutions, the successful candidate will be responsible for:
• Drive new product requirements and adoption of existing product features of Merchant Solutions within EEMEA
• Leverage knowledge of local market and regulation to develop Product go-to-market plans and identify new revenue generating opportunities
• Be the subject matter expert/business owner and champion product enhancements by building compelling business cases and required product development features
• Building strong working relationships with merchants, technology partners and acquiring banks in partnership with Mastercard sales and market development teams
• Leads the lifecycle management of products, including conceptualization, enhancement, launch and continued evaluation
• Recommends solutions to challenges in the portfolio or product strategy
• Develops value propositions for products and key customer segments within markets/division
• Work with global teams to create pricing customizations for EEMEA customers, run thought leadership programs, marketing opportunities.
• Maintain and adjust the Merchant Solution strategy and roadmap for the region in line with customer and market requirements.
• Uses market knowledge to influence product strategy, product roadmaps and priorities
• Identify bundling opportunities with other Mastercard solutions including processing, digital or acceptance products to drive penetration of Merchant Solutions.
• Selects and monitors a product's key performance metrics
• Responsible for in-market product financial performance
• Works closely with Account Teams, Market Development, Customer Delivery and Marketing to help define and drive execution of go-to-market strategies
• Advocates for and champions designated products internally and in the external market
• Supports business development with Commercialization team through relevant customer meetings, RFP response support, translates deal-specific needs into product requirements (where applicable)
• Identifies and submits business cases for consideration and prioritization for new business, product opportunities and business models to improve Mastercard's footprint and competitiveness at in-market level

Experiences
• Strong product and commercial background with a proven track record of defining product strategies, launching new products and growing business revenue.
• An excellent knowledge of merchant payment acceptances solutions, payment service providers, and key merchant industries such as retail, transit and hospitality.
• A strong knowledge of merchant systems, payment infrastructure and integration models required to build an end-to-end solution.
• Experience translating strategies into product launches and implementation plan in multiple markets
• Successful track record strategically managing P&L for multiple projects and products
• Strong communication, negotiation and influencing skills; ability to communicate with all levels of the organization, including senior management.
• Experience of managing internal/external suppliers and negotiating complex legal agreements.
• Ability to manage competing priorities and able to deliver within agreed deadlines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.