Western Union Digital is on a mission to transform a 175+ year-old global brand into the next generation of financial services. Serving customers across 30+ countries, we are building trusted, delightful digital experiences that help people move and manage money anywhere in the world.
We are seeking a Director of Product Management to define product vision, set strategy, and drive execution across our North American Digital business. This is a high-impact leadership role that balances long-term vision with hands-on execution. You will shape the future of our core remittance experience while expanding into adjacent financial services that deepen customer relationships and increase lifetime value.
You will combine customer obsession, strategic thinking, data-driven decision making, and exceptional cross-functional leadership to accelerate growth, improve retention, and deliver category-leading customer experiences. As a key member of the Digital leadership team, you will be responsible for defining priorities, developing product leaders, and delivering measurable business outcomes across one of Western Union's most important growth markets.
Own the vision, roadmap, and execution strategy for the North American Digital business, driving both the core remittance experience and the evolution into adjacent financial services, including wallets, banking, and other customer solutions that expand engagement and lifetime value.
· Expertise in Growth and Optimization: Deep experience in acquisition, onboarding, localization, referral programs, lifecycle engagement, experimentation, conversion rate optimization, and analytics-driven decision making.
· Exceptional People Leadership: Experience leading and developing teams of Product Managers while creating clear priorities, strong alignment, and high performance. Proven ability to attract, retain, and mentor top talent.
· Data-Driven Decision Making: Strong analytical capabilities with experience using customer insights, experimentation, and business metrics to prioritize investments and measure success.
· Executive Communication and Influence: Exceptional ability to influence senior leaders, build alignment across diverse stakeholders, and drive decisions in a complex global organization.
· Builder's Mentality: Thrives in ambiguity, embraces ownership, acts with urgency, and consistently raises the bar on product quality, customer outcomes, and business impact.
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States specific benefits include:
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
The on-target earnings range is $275,000-$315,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
11-30-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
