About the Team
Uber's Customer Obsession AI team is building one of the largest GenAI products at Uber, serving nearly one billion customer interactions annually across all of Uber’s products globally – Rideshare, Delivery, Merchants, Autonomous Vehicles, Third-party offerings, and more.
Customer experience is at the heart of cutting edge applied AI today. The opportunity is expanding from handling individual customer queries into an end-to-end proactive AI assistant across the full user journey. We are rebuilding the product from the ground up to be AI-native, with a world-class team across product, engineering, data science, and design. The team is also “AI-pilled” – every day, we find and deploy new ways to use AI internally to accelerate development, improve quality, and increase innovation.
About the Role
We are looking for a Director of Product to lead Agentic AI for Customer Experience. This leader will define and deliver Uber's fully autonomous AI customer agent: built AI native from the ground up as a multimodal system that understands images, voice, and text; drives investigations and reasons from first principles; makes decisions across complex scenarios; and takes actions fully autonomously.
This role is a rare opportunity to ship AI with real-world consequences and transform an entire function at massive scale. Our AI serves nearly 1B user interactions a year globally, directly executes $XBs in transactions, and takes on increasingly complex tasks currently handled by 60K+ human operators. This makes product quality, guardrails, and accuracy/grounding essential. Your team will build both user-facing AI experiences and the platform capabilities required to operate them at scale, including evals, simulations, observability, LLM reasoning traces, AI debugging, and HITL-learning/self-learning.
You will lead approximately 10-15 Product Managers across the Bay Area and India.
What You’ll Do
What we’re looking for
High ownership, urgency, curiosity, and a growth mindset.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completingthis form
For San Francisco, CA-based roles: The base salary range for this role is USD $288,000 per year - USD $320,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD $288,000 per year - USD $320,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
