Job Description

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) makes business membership essential by creating and delivering world-class marketing that drives demand, deepens engagement, and showcases the value of our differentiated products and services. Our portfolio includes charge, lending, co-brand, and corporate cards, along with a suite of small business banking and B2B solutions.

The Director, Product Management, is part of the Analytics & Investments (AIM) team within the Global Commercial Services Marketing (GCSM) organization at American Express. This role leads the team responsible for building advance targeting capabilities to drive revenue growth across prospect and customer marketing and sales channels.

The Director will partner closely with stakeholders across AIM, GCSM, Global Commercial Services, and Enterprise organizations in Tech to deliver AI-enabled, cloud-based data products and innovative solutions that enhance customer acquisition, lead management, and business performance. This highly visible leadership role represents a unique opportunity to influence enterprise strategy and deliver incremental revenue impact exceeding $50 million.

• Lead the strategy, development, and evolution of enterprise targeting, decisioning, and data services platforms that enable customer acquisition, marketing, sales, and analytics.

• Define and execute the product vision, strategy, and multi-year roadmap for AI-enabled targeting, decisioning, and activation capabilities, aligning investments with business and enterprise priorities.

• Partner with Marketing, Sales, Data Science, Technology, and Enterprise stakeholders to deliver AI-enabled products and data capabilities that accelerate customer acquisition, lead management, and revenue growth.

• Drive modernization of targeting and activation platforms through cloud-native technologies, APIs, AI/Generative AI, workflow automation, and next-generation data services.

• Establish product governance, platform performance metrics, and data quality standards to ensure scalability, reliability, responsible AI adoption, and operational excellence.

• Build and manage strategic relationships with external data, technology, and AI providers while optimizing platform capabilities and business value.

• Lead and develop a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience.
• 8+ years of experience leading enterprise data platforms, data products, or data services.
• Experience defining product strategy, roadmap, and delivery for enterprise data platforms.
• Experience leveraging Generative AI technologies to develop innovative products, automate workflows, or enhance business capabilities.
• Strong analytical, strategic thinking, project management, and stakeholder management skills, with the ability to translate business needs into scalable data solutions.

• Experience working within Scaled Agile Framework (SAFe), Lean Portfolio Management, or similar Agile delivery methodologies, with a demonstrated track record of flexibility, resilience, and a strong can-do attitude

  Preferred Qualifications

• Knowledge of AI and Machine Learning applications for marketing, targeting, and customer engagement.
• Experience managing strategic technology and data vendor relationships.
• Proven ability to influence and collaborate across cross-functional teams in a complex, matrixed organization.

• Experience with cloud-based data platforms (e.g., GCP, Azure) and modern data technologies.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.