Hi, I’m Matt, VP of Product & Design at Customer.io I’m looking for a Director, Product Management to join our Product team. Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
We’re a product-led company on a mission to help our customers deliver magical communications at scale.
As a Director, Product Management, you’ll report to the VP of Product & Design and act as the Directly Responsible Individual (DRI) for core initiatives that expand the reach, usability, and value of our platform. You’ll help move our product organization from reactive delivery toward a more strategic, data-informed, and customer-centered practice — ensuring clarity of direction, consistency in execution, and a strong feedback loop between our customers and our roadmap.
You’ll balance hands-on product strategy with team leadership, supporting PMs in driving measurable business outcomes while shaping a culture of curiosity, accountability, and cross-functional excellence.
We believe in transparency. Starting salary for this role is $ 213k-$237k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Zone 1: $255k-$285k USD
Zone 2: $234k-$261k USD
Zone 3: $213k-$237k USD
No gotchas. No trick questions. Just a thoughtful process built for mutual clarity:
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.
Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.
Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.
Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.
