Job Description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.

Role: Director - Product Management
Status: Regular, Full Time
Reports to: Vice President, Product
Department: Product Management
Location: Markham

The Director, Product Management is fully accountable for end to end product strategy, portfolio ownership, and P&L performance across Enercare’s home services portfolio, including Water Heating, HVAC, Water Purification, Electrical, Plumbing, Maintenance & Protection Plans, and emerging energy solutions.

This role owns the commercial and strategic success of the portfolio — defining customer problems, setting product vision and allocating investment across categories ensuring products deliver measurable customer value. You will lead a team of Product Managers and people leaders, accountable for lifecycle management, pricing, value propositions, and GTM alignment.
You will partner cross functionally, serving as the product decision authority, ensuring offerings are customer led, economically sound, and scalable.

Responsibilities:
Product Strategy & Portfolio Ownership
• Own product P&L outcomes, including revenue, gross margin, attach rates, and lifecycle profitability
• Own and communicate the multi year product vision and roadmap, aligned to corporate strategy
• Create and execute strategy that expands multi-product ownership
• Partner with Supply Chain to establish and manage OEM partnerships, product roadmaps
Product Lifecycle Management
• Lead products across their full lifecycle: discovery, launch, optimization, expansion, and retirement
• Set pricing guardrails and offer architecture, partnering with Marketing and Finance on execution
• Drive optimization grounded in ROI, unit economics, and customer value realization
• Partner with Marketing, Sales, Supply Chain and Operations to develop integrated go to market strategies
• Support regional and market launches, expansions, and pilots
• Own business cases, forecasts, and post launch performance reviews
Customer & Market Leadership
• Monitor and translate market, regulatory, and technology trends into portfolio actions
• Champion customer backed decisioning, grounded in research, data, and field validation
• Translate insights into commercially viable value propositions and requirements
Cross-Functional & People Leadership
• Act as the senior product executive voice across the organization
• Influence senior leadership through data driven recommendations and clear storytelling
• Lead and scale a multi level product organization, including succession planning
• Establish and enforce product operating standards, metrics, and governance
• Foster a culture of ownership, commercial accountability, and customer impact

Qualifications
• 10+ years experience in Product Management, Product Strategy, or Product Marketing
• 5+ years leading and developing high performing product teams
• Proven experience owning category or portfolio level P&L preferred
• Strong financial acumen, including pricing strategy, business case development, and ROI analysis
• Demonstrated success launching and scaling products through cross functional execution
• Experience in home services, HVAC, utilities, energy, or adjacent industries strongly preferred
• Ability to operate effectively in ambiguous, fast evolving markets
• Exceptional communication skills, with experience influencing senior executives and frontline teams

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.