Job Description

The Director, Product Management drives product strategy, innovation, and execution while guiding a team responsible for delivering high-quality, market-relevant solutions. The ideal candidate will bring curiosity, business acumen, and deep empathy for our clients’ missions — while building scalable, modern solutions that simplify compliance, coordination, and care delivery.

The role is both strategic and hands-on, ideal for someone who thrives at the intersection of technology, healthcare, and business model innovation.

Key Responsibilities:

• Leadership – Build, mentor, and inspire a team of product managers who think strategically and act decisively.
  • Foster a culture of ownership, experimentation, and continuous learning — where diverse perspectives and ideas thrive.
  • Model data-driven decision-making and empathetic leadership that unites engineering, design, client success, and commercial teams.
• Customer Insight - Be an ambassador for the customers with capacity to understand and advocate for the customer needs within your vertical of the portfolio.
  • Effectively use data to identify new opportunities and roadmap priorities.
  • Incorporate customer research as a key part of developing the roadmap within assigned vertical of the portfolio.
  • Establishes governance and cadence that foster trust at the account/portfolio level; stewards long-term partnerships.
  • Maintains responsiveness and transparency in communication and deliverables to reinforce trust and credibility with customers.
• Product Strategy – Own long-term view of product strategy for the assigned vertical within the portfolio
  • Clearly define product roadmap for the assigned vertical of the product portfolio, identify drivers and outcomes as part of the roadmap prioritization.
  • Contribute to defining overall MHK product strategy in collaboration with wider product management team.
• Product Execution - ensure successful delivery of business value and outcomes.
  • Participate in defining and implement processes that enable product management to work with cross-functional teams, define, build and launch well-designed, stable products.
  • Make trade-off decisions to maximize value delivered to customer and MHK
  • Collaborate with cross-functional teams to refine requirements, resolve conflicts, and remove impediments for teams.

  • Partner with engineering, sales, marketing, client success, and other key stakeholders to ensure relevant, quality and timely delivery of product roadmap within your assigned vertical(s) of the MHK portfolio.

• Collaboration - Foster strong relationships within cross functional teams and service as a connective tissue between all parts of the organization.

  • Ensure communication of the product plans for the assigned vertical in the portfolio is clear to stakeholders within the organization.

  • Collaborate with sales, marketing and client success team in developing customer and market insights for the respective vertical in the portfolio.

• Innovation

  • Experience in collecting industry trends and innovating within these trends, adopting the use of AI tools where needed.

  • Identifying problems that have yet to be solved in the industry.

Education/Certification

• Bachelor’s Degree preferred but will consider combination of experience and education.

Required Experience

• 7+ years of demonstrated product management experience, 3+ years of management roles (multiple direct reports), including experience in working with distributed team.
• Experience in delivery of technology solutions in Healthcare industry, working with payer and/or provider organizations, exposure and understanding government programs like Medicare and Medicaid.
• Strategic thinking. Experienced at making product decisions that are in line with the company’s strategy, without perfect or full information.
• Detail oriented. The ideal candidate understands the difference between letting something slip through the cracks vs. actively de-prioritizing items, and will want to understand, in depth, how our system works.
• Experienced leading effectively both as a leader and a cross-functional peer. You push work forward, keep things moving, and are never complacent.
• Excellent communication skills. Able to speak to many audiences - engineers, designers, leadership, operations, and able to structure written and verbal communications clearly for all audiences.
• Proven ability to build and maintain credibility and trust with clients; establishing governance that fosters trust at the account/portfolio level.
• Experience using product management wireframing, prototyping and AI tools.
• Strong technical understanding and experience working with engineering to navigate technical discussions, translating client and business needs into solid requirements

Preferred Qualifications:

• Familiarity with SaaS business models, client value measurement, and commercial optimization.
• Prior experience with payer operations, understanding utilization management and care management workflows, business and regulatory drivers.

Additional Requirements:

• Ability to sit for extended periods of time

• Ability to collaborate Hybrid in our Tampa office.

• All prospective employees will successfully complete a background check and drug screening.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationships—with MHK clients and one another—through responsive, transparent communication, while honoring commitments, and tying that trust to outcomes.

Benefits Snapshot:

• Medical, vision, and dental plans for full time employees

• 401(k) offered with a generous match

• Benefits begin on first day of the month following employment

• Exercise/Health Club reimbursement opportunity

• Monthly dependent care reimbursement opportunity

• Short Term and Long-Term disability

• Basic Term Life and AD&D Insurance

• Generous PTO and Company Paid Holidays

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