Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

This role is responsible for designing, building, and scaling KOA’s system-wide procurement capability across both company-owned (OAK) and franchise locations. The Director will lead the development of a centralized, operator-friendly procurement system that delivers cost savings, improves consistency, and reduces operational friction. This includes building the foundation for a long-term Group Purchasing Organization (GPO). Success in this role will not be measured solely by vendor contracts, but also by operator adoption, system usage, and ease of execution in the field. This role requires a servant leadership mindset, with a strong emphasis on communication, collaboration, and the ability to influence without direct authority across both company-owned and franchise environments.

Essential Duties and Responsibilities:
1. Build the Procurement System (Primary Focus)
• Design and implement a centralized ordering experience
• Establish a scalable procurement model that eliminates reliance on manual coordination
• Partner with external providers to implement ordering platforms and tools
• Ensure the system is simple, fast, and aligned with how operators work
2. Launch and Scale the GPO Strategy
• Define and execute a phased rollout of KOA’s Group Purchasing Organization
• Prioritize high-frequency, high-impact categories to drive early adoption
• Build a vendor ecosystem that supports consistency, quality, and pricing advantages
• Establish standards and governance for vendor participation
• Continuously improve the experience based on operator input and usage data
• Align procurement programs with system goals around quality and guest experience
3. Lead Vendor Strategy and Management
• Identify and onboard vendors that align with KOA’s system-wide needs
• Negotiate pricing, service levels, and agreements that support scale and consistency
• Manage vendor performance and ensure accountability to standards
• Leverage external partners where appropriate for sourcing and benchmarking
4. Establish Scalable Infrastructure
• Define processes for vendor onboarding, SKU management, and catalog structure
• Build reporting and visibility into purchasing behavior across OAK and franchise
• Identify opportunities to streamline operations and reduce costs through standardization
5. Lead Through Influence and Communication
• Serve as a servant leader, focused on enabling the success of operators and franchisees
• Communicate strategy, programs, and changes in a clear, simple, and actionable way
• Build trust with franchisees by listening, responding, and incorporating field insights
• Influence behavior and drive adoption without relying on mandates or enforcement
6. Integrate Corporate Sponsorships with Vendor Strategy
• Partner with Marketing to evaluate, onboard, and manage corporate sponsorships
• Ensure alignment between sponsorship agreements and KOA’s broader strategy
• Identify opportunities to integrate sponsors into the procurement ecosystem
• Balance revenue opportunities from sponsorships with operational value
• Ensure sponsored vendors meet quality, service, and pricing expectations

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Required Education and Experience:
• Bachelor’s degree in Business, Operations, Supply Chain, or related field
• 7+ years of experience in operations, procurement, supply chain, or related function
• Experience building or improving systems, processes, or platforms
• Strong ability to simplify complex problems and drive practical solutions
• Proven ability to influence across teams and stakeholders
• Strong communication and organizational skills

Preferred Education and Experience:
• Experience in multi-unit, franchise, or hospitality environments
• Exposure to procurement platforms, marketplaces, or supply chain systems
• Experience working across both corporate and field operations

Physical Demands and Working Conditions:
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other small items up to 20 pounds.
• Prolonged exposure to computer screens and artificial lighting.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
• May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.
• Will experience occasional interruptions and shifting priorities.

KOA does not sponsor Visas
KOA currently does NOT hire in the following states:

Alabama Idaho North Dakota
Alaska Louisiana Rhode Island
Delaware Mississippi South Dakota
District of Columbia Nebraska Vermont
Hawaii New Hampshire West Virginia

Benefits Offered:
• Medical/Vision Insurance
• Dental Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent Care Account
• Paid Life & AD&D Insurance
• Paid Short Term and Long Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity Insurance
• Paid Time Off
• Paid Parental Leave
• Employee Assistance Program
• 401K Retirement Plan
• 401K Company Contributions

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.