The Role:
The Director, Process Strategy & Enablement plays a pivotal role in driving high-impact cross-functional process improvements across Asset Management. In this role, the Director will succeed by cultivating a deep understanding of user needs, providing thematic and strategic insights, developing actionable solutions, and providing organizational change support. Ideal candidates thrive in dynamic environments and are comfortable leading teams or contributing individually based on project needs.
Cross-Functional User Research & Insight Development
Develop connections with business partners to understand their needs
Conduct stakeholder interviews and synthesize findings into actionable insights
Distill complex information into executive-level updates
Solution Design & Prototyping
Encourage creative thinking and challenge assumptions
Develop mock-ups, process maps, and prototypes
Iterate solutions based on user feedback
Prepare and present recommendations for executives and end users
Organizational Change & Implementation
Design and socialize implementation plans to build consensus
Provide guidance and support through the change process
Refine solutions based on real time user feedback
Team Leadership & Collaboration
Lead or contribute to cross-functional teams
Mentor junior team members and foster a collaborative environment
The Expertise and Skills you Bring:
Demonstrated experience in financial services (10+ years)
BS degree required, MBA or advanced degree preferred
Strong emotional intelligence and relationship-building skills
Exceptional problem-solving and analytical capabilities
Curiosity and ability to ask probing questions
Rapidly builds understanding of complex topics
Proficiency in synthesizing quantitative and qualitative data into actionable themes
Strong executive presence
Proven ability to lead meetings and manage sensitive topics constructively
Outstanding communication skills across written, verbal, and visual formats (PowerPoint)
Project management and organizational expertise
Comfort giving and receiving feedback to iterate and improve
Ability to work independently and with ambiguity
Advanced Excel skills for data analysis
Adaptability in fast-paced environments
Attention to detail to produce polished results
Commitment to continuous learning and development
Positive outlook and enthusiastic about finding solutions
The Team:
The Process Strategy & Enablement team is part of the Business Management & Strategy (BMS) team. BMS provides operational and strategic support across Compliance, Risk & Business Operations (CRBO) functions, and the broader Asset Management (AM) organization in the areas of:
Business Management, including the aggregation and collection of Objectives & Key Performance Indicators (OKPIs)
Project & program management support for key AM & CRBO Strategic Initiatives
Real estate planning for all of Asset Management, including the close coordination with the Fidelity Real Estate Company (FREC) and the Future of Work (FoW) team
Technology product support for the CRBO technology portfolio
Cross-functional process improvements and change management support
The base salary range for this position is $110,000-$222,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Business Strategy
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India.
For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
