Job Description

Job Title: Director – Process Excellence Salary Package: PHP 200,000–320,000 Work Set-up: Hybrid Location: Manila, Philippines Account Type: Non-Voice Required Certification: Lean Six Sigma Black Belt (CSSBB or equivalent) Work Schedule: Graveyard shift; flexibility to work weekends, holidays, or other shifts as business needs require Target Start Date: ASAP Job Overview Level Up Talent Solutions is looking for a Director – Process Excellence to lead business analysis, data-driven improvement, and operational excellence initiatives. This role is responsible for identifying business performance gaps, directing improvement projects, strengthening reporting practices, and working with clients and internal leaders to deliver measurable, sustainable results. The ideal candidate is a certified Lean Six Sigma Black Belt with 12–15 years of leadership experience in business analysis and 8–10 years of data analytics experience. They should combine strong technical and management knowledge with the ability to communicate recommendations clearly and build effective stakeholder relationships. Responsibilities Lead process excellence and business analysis initiatives, using Lean Six Sigma methods to improve operational efficiency, quality, and performance. Direct data analysis and business reporting to identify trends, investigate root causes, and recommend measurable improvements. Partner with clients and internal leaders to prioritize projects, align objectives, and oversee implementation and results. Establish and maintain process documentation, reporting standards, and training materials, and deliver training based on documented processes. Manage multiple initiatives, present findings and recommendations to stakeholders, and monitor progress to sustain improvements. Qualifications Bachelor of Computer Applications or a Postgraduate Certificate in Data Science and Business Analysis, with Lean Six Sigma Black Belt certification (CSSBB or equivalent) . 12–15 years of leadership experience in business analysis , together with 12–15 years of working knowledge and technical understanding of business reporting and management principles, concepts, and practices. 8–10 years of data analytics experience , with advanced analytical and problem-solving skills and deep to expert proficiency in Microsoft Excel, Word, and PowerPoint. Excellent written, verbal, and face-to-face presentation skills, with experience in business writing, process documentation, and delivering training based on that documentation. Strong organizational and stakeholder relationship skills, with the ability to manage multiple priorities accurately and on time, work independently and collaboratively, and accommodate graveyard and flexible shifting schedules. Nice to Have Experience in call center, business process outsourcing, or customer service environments. Demonstrated ability to build strong client and internal partnerships and secure support for process improvements. Requirements Required: • Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis. • Certified Lean Six Sigma Black Belt (CSSBB or equivalent) is required. • At least 12-15 years of leadership position for business analysis roles. • Minimum of 12-15 years’ working knowledge and technical understanding of business reporting and management principles, concepts, and practices preferably within the call center, business process outsourcing, or customer service industry. • 8-10 years of data analytics experience required. • Deep to Expert Knowledge in the following : Microsoft Excel, MS Word and MS PowerPoint. • Excellent written and verbal communication skills, including face-to-face presentations. • Experience in business writing (process documentation) and providing training based on your documentation. • Willing to work on the Graveyard shift. Desired: • Excellent communication and writing skills. • Advanced analytical and problem-solving skills. • Ability to build strong relationships with Client(s) and internal partners. • Organizational, documentation and communication skills. • Ability to handle multiple tasks accurately, efficiently and in a timely manner. • Problem solving skills and ability to work well individually and within a team.