Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.The Director, Portfolio Management & Metrics, will provide strategic leadership for the Residential Consumer Products Plan of Record (POR), ensuring enterprise level alignment, prioritization, and execution excellence across the portfolio. This role oversees the POR intake and change management processes, drives annual and bi-annual strategic planning cycles, and influences/shapes project structure within the Consumer Products POR. The director will champion data integrity within the organization’s Single Source of Truth, enabling reliable reporting, executive level insights, and informed decision making. Additionally, this leader will partner with the Sr. Director and Data Analytics Manager on the development, governance and communication of portfolio metrics and analytics, ensuring data driven performance measurement and enhanced transparency across stakeholders. The ideal candidate brings strong project and portfolio management expertise, deep expertise in Agentic AI and Machine learning, advanced Smartsheet proficiency, exceptional attention to detail, and the proven ability to manage complex, cross functional initiatives in a dynamic environment.

Core Responsibilities

• Leverages advanced AI-driven decisioning, automation, and predictive analytics to enhance program management capabilities, transform operational effectiveness and elevate the strategic impact of data reporting and performance insights.
• Employs advanced AI to strengthen data accuracy and integrity across the Residential SSOT, while enabling actionable stakeholder insights through intelligent dashboards and dynamic reporting.
• This role requires strong technical fluency, the ability to translate complex AI outputs into business ready narratives, and a track record of driving measurable impact through AI-enabled oversight.
• Manages complex, cross-functional initiatives with precision, utilizing advanced Smartsheet and project portfolio management expertise to support execution excellence.
• Utilizes strong technical fluency to translate complex AI outputs into business-ready narratives.
• Provides strategic leadership for the Residential Consumer Products Portfolio, ensuring enterprise level alignment, prioritization, and execution excellence across all initiatives.
• Executes and oversees PMO processes.
• Develops cross-functional plans, objectives and strategies. Interprets company goals into functional goals and strategies.
• Provides leadership and management to the Program Office Metrics and data analytics team. Possesses staffing accountability, including recruitment and retention, leadership and professional development and performance management.
• Acts as a PMO point of contact for senior management stakeholders.
• Mentors the organization in PMO practices.
• Recommends and implements corrective action across organizations, as necessary, to improve program performance.
• Works with other organizations to continuously improve business processes.
• Keeps abreast of new developments in project management methodologies, agile practices, best practices and industry standards.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Accountability, Artificial Intelligence (AI), Communication, Decision Making, Leadership, Portfolio Management, Program Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.