Job Description

Job title: Director, Platform Initiatives & Operations
Reports to: Sr. Director, Platform Initiatives and Ops
Department: 183CONS-SETLLE OPS

Location: New York, NY (Hybrid)
Grade: 20

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

Reporting to the Senior Director of Platform Initiatives, the Director of Platform Initiatives is responsible for influencing the bank & vendor roadmap strategy and owning the"how"—translating the vision into functional workflows, managing the integration of payment rails, and optimizing back-office operations. The ideal candidate is a hands-on leader who can collaborate across technical and operations teams to turn complex ideas into live, scalable payment solutions. This role will serve as the primary operational liaison and point of contact for banking and payment vendors, ensuring current partnerships are optimized and new partners are identified to support the company’s scale.

Responsibilities:

• Vendor & Bank Relationship Management: Serve as the primary operational point of contact for bank partners and payment vendors. Manage daily relationship health, resolve escalated operational issues, and ensure partners are meeting performance and service level expectations.

• Strategic Sourcing & Scaling: Proactively identify and evaluate new banks and vendors to optimize costs, increase rail redundancy, and unlock new platform capabilities. Lead the tactical onboarding and operational integration of these new partners into the PRTH ecosystem.

• Execute High-Priority Initiatives: Lead the day-to-day implementation of 3-5 cross-functional projects, such as the technical rollout of new payment rails (FedNow, RTP), centralizing ledger workflows, and executing optimization sprints.

• Operational Implementation: Transform strategic proposals into actionable project plans. Identify specific bottlenecks in payment flows and implement automation or procedural changes to improve efficiency.

• Mapping & Taxonomy: Maintain and refine the Operations functional taxonomy strategy to ensure business continuity and scalability.

• Cross-Functional Partnership: Act as the primary operational liaison between GTM, Product, and Engineering teams to ensure new partner integrations and products launch with smooth settlement and reconciliation processes.

• Subject Matter Expertise: Maintain a deep, "in-the-weeds" understanding of end-to-end settlement flows, transaction lifecycles, and cross-system data requirements.

• Market & Program Research: Conduct tactical research on emerging payment technologies and vendor capabilities to support the Senior Director’s strategic roadmap.

• Team Leadership: Manage and mentor a team of Project Managers and Analysts, focusing on high-quality execution and timely delivery of platform milestones.

What Success Looks Like:

• Act as the single point of accountability for the operational health of bank and vendor relationships.

• Maintain a proactive and well-reasoned point of view on the evolution of PRTH’s payment architecture; identifying rails & vendors that strengthen our operational capabilities and eliminate single points of failure and where strategic redundancies are needed.

• Successfully led the full-lifecycle integration of new vendors and bank partners from contract signature to "Go-Live".

• Owning the execution of special bank/vendor projects, with a specific focus on growing our Issuing Bank relationships.

Candidate Requirements:

Required Skills

• 5+ years of relevant work experience, with at least 4 years at a Card Brand, large Payments Company, or high-growth fintech.

• Direct experience in payment operations, specifically in transaction processing, settlement, or merchant acquiring.

• Execution-Focused Leadership Demonstrated ability to take a defined project scope and lead it through testing, launch, and post-live stabilization.

• Technical Literacy Strong understanding of how payment systems "talk" to one another (APIs, ISO messages, and ledgering logic).

• Problem-Solving Highly motivated by tactical challenges and able to navigate changing environments with a focus on "getting it done."

• Project Management Excellent attention to detail with the ability to manage multiple workstreams simultaneously without losing track of minor technical requirements.

• Communication Ability to create clear operational status decks and "storytell" project progress to leadership.

Preferred Skills:

• Multi-rail experience Hands-on experience with ACH, Wire, and Real-Time Rails (RTP/FedNow).

• Acquiring/Processing Previous experience in merchant acquiring or payment processing.

• Financial Operations Experience in lending operations, accounting, or complex multi-party reconciliation

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $145k - $180k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.