Job Description

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Director, Pitch runs First Agency's new-business pitches from the first brief to the final presentation. Success is measured by win rate and the new-business revenue won, delivered in partnership with the sales leads who own each opportunity.

You will collaborate with other senior Client Services leaders to bring together FIRST’s Agency positioning, creative and experience strategy, production and delivery planning, and commercials into one compelling submission — whether a written RFP response or an in-person presentation. Together, the team needs to deliver responses on time, meet the client's specific requirements, and stay within the set budget parameters. This role helps shape the story we tell and ensures every pitch shows FIRST at its best and makes us the clear choice for the client.

This role is at the centre of how the agency grows. You'll report to and work directly with the Chief Growth Officer, the New Business Acquisition team, creative leadership and the heads of each discipline.

The Director, Pitch does not own client relationships or set pricing. Sales leads own the opportunity and the client relationship; Finance owns pricing and margin approval; the Pitch Director owns the process, the team and the quality of what we submit.

Your Contributions

• Run the pitch process. Own the timeline, budget, resources and milestones for every pitch, from RFI and RFP through to final presentation, drawing on supporting roles across the agency.
• Build and lead pitch teams. Help identify the key people from strategy, creative, experience design, data & AI, production and finance, then keep them focused and on schedule for their respective deliverables.
• Shape the story. Work with strategy and creative leads to turn the client's brief into one clear, persuasive narrative and a memorable pitch experience — for an experiences agency, how we pitch is part of the proof.
• Manage client feedback during the pitch stages. Take client feedback from the sales leads after each meeting or Q&A round and adjust our approach, materials or commercials as we go.
• Write and quality-check. Manage the proposal lead, who writes and edits RFP responses, credentials, case studies and leave-behinds, so everything is consistent, compliant with the brief and on brand.
• Coach presenters. Run rehearsals as needed and give clear, direct feedback so the room sees a confident, cohesive team.
• Improve how we pitch. Run win/loss reviews, work with marketing to keep our credentials, templates and case-study library current, and track pitch metrics such as win rate, cost per pitch and conversion by stage. Share what we learn with the sales and delivery teams.
• Support pipeline decisions. Run a consistent go/no-go review with the Chief Growth Officer and sales leads on which opportunities to pursue, using fit, likelihood of winning, expected margin and the resources each one needs.
• Protect the commercials. Work with Client Services and Finance to verify every pitch budget and pricing proposal meets our margin guidelines, and pass-through costs are scoped and shown clearly.
• Use AI to pitch faster. Work with the Head of Data & AI to build an AI-assisted content library and response workflow that cuts first-draft time and frees the team to focus on strategy and creative.

What We Are Looking For

• 8+ years in agency new business, account leadership or strategy, ideally in events, experiential or B2B marketing, with at least 3 years leading pitches end to end
• A track record of winning pitches, including large or multi-market and global accounts
• Strong project management. You keep several pitches moving at once without losing quality
• Excellent writing and storytelling, and you know how to make a deck persuasive
• A confident presenter and coach, comfortable in front of senior clients and able to build strong rapport and presence with internal teams
• The ability to lead senior people you don't manage directly, with influence rather than authority
• Calm judgment under pressure, and the willingness to make the hard call when time is short
• A working knowledge of corporate procurement, RFP portals and how agencies are paid, including fee, management-fee and pass-through models
• Experience pitching across several disciplines, such as live events, conferences, brand experiences, and digital or hybrid formats
• Hands-on skill with Keynote, PowerPoint or Figma, plus a good eye for design
• Experience with pitch analytics or a CRM such as HubSpot or Salesforce
• A network among marketing, events and procurement leaders at large B2B companies
• Comfort using AI tools for research, drafting and content reuse

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401(k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $158,922.00 to $182,760.00. This role is also eligible for an annual discretionary bonus. (change as required)

Please note that the national salary range listed in the job posting reflects the new-hire salary range across various U.S. locations and applies to this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-TS1 #LI-Hybrid

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.