OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — including demand forecasting, network capacity, and the supply continuity that keeps product, ingredients, and consumables flowing across a network of 20+ fulfillment partners.
The function has scaled faster than its operating model. There is no standardized planning cadence today: forecasts are assembled reactively, partners receive limited advance visibility into what's coming, and much of the process knowledge lives with a small number of people rather than in documented systems. Volume has roughly tripled, and the team is being built out to match.
As Director, Pharmacy Supply Chain, you'll run this function day-to-day and build the operating model it scales on. You own execution across three areas — Systems & Formulary, Demand & Supply Planning, and Network & Fulfillment Operations — leading a team of managers, leads, and analysts. This is a build role: you're establishing the planning cadence, hardening the processes, and partnering closely with Product to replace manual workarounds with real infrastructure.
What You'll Do
Build and own the operating cadence. Establish the sales & operations planning (S&OP) rhythm the function currently lacks — when demand inputs are pulled from Sales and Customer Success, how they're ingested and modeled, and on what cadence downstream stakeholders receive them. Own capacity and network reviews and KPI/performance management.
Turn forecast into partner-ready visibility. Ensure fulfillment partners, pharmacy sites, and Procurement receive reliable forward-looking numbers early enough to prepare — production planning for partners, ingredient and consumables sourcing for Procurement.
Lead and develop a multidisciplinary team across Systems & Formulary, Demand & Supply Planning, and Network & Fulfillment Operations — spanning managers, leads, and analysts. Build the structure, clarity of ownership, and bench that reduce key-person risk across the function.
Harden and rebuild pharmacy operational processes. Take on the processes that were built to survive rapid growth and rebuild them to scale — including workflows that span Patient Support, credentialing, and partner-side operations.
Partner deeply with Product. Be in the weeds with Product and Engineering on a daily basis, translating operational problems into requirements and driving scalable solutions rather than escalating for them. This is a core part of the role, not an occasional collaboration.
Close the documentation gap. Build the reference infrastructure the organization currently gets from Slack — SKU composition, temperature and handling requirements, process documentation — so partner teams can self-serve and only exceptions escalate.
Own service levels and routing outcomes. Drive turnaround SLAs across the fulfillment network, balancing service, quality, and cost.
Own forecast accuracy, inventory optimization, and cost management in partnership with Finance.
Identify and mitigate supply chain risk to keep operations uninterrupted, and partner with Quality & Compliance on audit and inspection readiness so supply chain processes hold up under cGMP and state board scrutiny.
Coordinate operational readiness for new products, formulations, service launches, and regulatory changes.
Champion automation and technology opportunities that streamline workflows and improve data capture across the function.
Other duties as assigned.
Who You Are
You've done this before — walked into a function running on heroics and rebuilt it into something durable without stopping the business. You're comfortable being the most experienced person in the room on supply chain, and you'd rather ask why something was built the way it was than assume it was built wrong.
Required Qualifications
Bachelor's degree or equivalent experience.
8+ years in supply chain, operations, or production management, including 4+ years leading teams — managing managers or leads, not only individual contributors.
Demonstrated success scaling a high-volume operation through a period of rapid growth: mail-order or specialty pharmacy, fulfillment, distribution, or regulated manufacturing.
Strong command of demand and supply planning and S&OP; has personally built a planning cadence, not just operated within one.
Track record standing up operating structure, documentation, and repeatable process where little existed — with the judgment to know which problems to solve first.
Demonstrated partnership with Product or Engineering on operational tooling — able to specify requirements and drive build priorities, not just submit tickets.
Excellent cross-functional leadership and communication; effective across technical, operational, clinical, and finance audiences.
Comfortable in a fast-moving, flat-structure environment with a high volume of concurrent priorities.
Preferred Qualifications
503A compounding pharmacy experience, or pharmacy/healthcare/regulated-industry background (503B, PBM, mail-order Rx, cGMP).
Familiarity with pharmacy management systems and order-routing or API integration environments — including working across systems you don't control.
Cold-chain or temperature-controlled fulfillment experience.
Continuous-improvement or Lean background (Six Sigma or similar).
Experience preparing regulated operations for audit or inspection readiness.
Experience building a function that later split or expanded into multiple leadership lanes.
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.
OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands. We make it simple to launch and scale virtual care by delivering the complete clinical and operational backbone behind the scenes—you control your brand, and we handle everything else.
Our end-to-end stack includes:
- Pharmacy & Diagnostic
- Platform & AI
- RCM & Billing
- RPM Fullfilment
- Built-In AI Solutions
Trusted by organizations nationwide, OpenLoop supports 300K+ patient visits per month and serves 3M+ patients annually, earning a 4.9★ Trustpilot rating.
You focus on your brand and growth—we’ll power the care delivery.
