Job Description

Role Summary

The Pfizer Patient Services (PPS) Enablement Director serves as the operational architect of the U.S. Patient Services transformation. Reporting to the Vice President, PPS Enterprise Enablement, this leader translates the PPS strategy roadmap into disciplined execution across all of U.S. Patient Services — mobilizing the organization to deliver measurable patient and business outcomes, including faster time to dispense, reduced prescription abandonment, sustained adherence, and improved cost to serve.

This is as much an execution leadership role as it is a strategy role. The Director is the enterprise integrator for Patient Services ensuring it operates as a cohesive system to remove barriers to access and improve patient outcomes at scale. Success requires the ability to align diverse stakeholders, influence without direct authority, resolve competing priorities, and ensure consistent execution across the Business Units, Legal and Compliance, Finance, Digital, and external vendor partners. All solutions must be developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities.

Role Responsibilities

Strategic Roadmap Execution and Operating Cadence

• Own and operationalize the PPS strategy roadmap and semester goals — evolving patient services strategy for priority brands, transforming the operating model, improving vendor ecosystem management, and delivering enterprise PS / Digital innovations and pilots — into executable priorities, operating plans, and measurable outcomes. Responsible for all updates to PPS leadership team
• Own the Patient Services Operating Plan process: design, tracking, leadership business reviews, and tie in to semester goal-setting throughout the organization, ensuring accountability from plan approval to outcome
• Establish frameworks to prioritize investments across Patient Services access programs, including digital tools, and service models that advance
• Responsible for financial optimization and investment transparency across Patient Services

Patient and Business Outcomes

• Drive accountability for enterprise Patient Services outcomes — including paid fill rates, time to fill / time to therapy, prescription abandonment, program enrollment and utilization, patient and HCP satisfaction, and cost per patient — across the portfolio
• Partner with Insights & Analytics to deliver consistent and impactful leadership scorecards, standardized monthly Patient Services performance reporting, and patient journey-centric insights that drive transparency, accountability, and action. Scorecards will be presented to Pfizer C-Suite
• Own the KPIs and value measurement frameworks. Ensure clear KPIs and value measurement frameworks are defined, tracked, and used to inform decision-making and prioritization, holding cross-functional teams accountable for enterprise-wide goals
• Own, establish and maintain baseline metrics for patient and HCP satisfaction with program delivery for key brands, and drive program improvements that measurably move them

Health Equity in Patient Services

• Own, build and champion a health equity approach for U.S. Patient Services, ensuring programs are designed and operated to deliver equitable access, affordability, and support across all patient populations Pfizer serves
• Embed equity considerations into program design standards and patient journey analytics — identifying where social determinants of health, geography, language, digital access, insurance status, or affordability create disparities in enrollment, time to therapy, or adherence — and drive interventions to close those gaps
• Strengthen the reach and effectiveness of affordability offerings, including patient assistance and copay programs, for underserved and hard-to-reach patient communities, in partnership with the affordability, brand, and field teams
• Establish equity-focused metrics and reporting within the Patient Services scorecard framework, so disparities are visible, measured, and owned
• Partner with Business Units, Medical, Corporate Affairs, and external community and advocacy organizations to extend patient support to previously unreached patient populations, consistent with Pfizer's purpose: breakthroughs that change patients' lives

Vendor Ecosystem and External Services

• Support enterprise vendor performance management across the hub, specialty pharmacy, and copay ecosystem — including owning PS Enterprise tracking of SLA achievement and correction for vendors, where applicable.
• Drive an enterprise approach to harvesting cost savings and win-win outcomes with strategic partners: optimizing contract terms, restructuring how vendor savings are captured, and installing standardized SLAs so vendors continually improve delivery productivity and quality

Collaboration, Culture, and Compliance

• Serve as a trusted integration point between Patient Services and the Business Units, driving cross-functional alignment and pull-through of enterprise initiatives while strengthening the COE-based operating model, ways of working, and internal accountability
• Foster a patient-centric, collaborative, and high-accountability culture, contributing to engagement, onboarding, and customer-listening initiatives (e.g., field rides, call center listen-ins) that keep colleagues connected to the patient experience
• Ensure all patient services programs and operational activities comply with applicable laws, regulations, industry standards, and established business practice documents, flagging risks early and partnering with Legal and Compliance to maintain program integrity

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

The successful candidate will be a builder and an operator: a leader who combines strategic fluency with a proven ability to drive disciplined execution across a complex, matrixed organization, achieving results through influence, alignment, and operational leadership. They will be relentlessly outcomes-focused and patient-first.

• Bachelor's degree required; advanced degree (MBA, MPH, etc.) preferred
• 8+ years' experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
• Demonstrated success leading large-scale, multi-workstream transformation or PMO efforts in a highly fast-paced setting
• Significant depth in the U.S. patient access and affordability landscape — hub services, specialty pharmacy, copay and patient assistance programs, and field reimbursement — including the policy and market dynamics affecting patient services (e.g., Medicare Part D redesign, payer and employer exclusions, 340B)
• Experience in patient services vendor management, including service level agreements (SLAs), contracting, and vendor performance oversight
• Strong analytical fluency: comfortable building KPI frameworks and scorecards, interpreting complex program and funnel data, and turning insights into executive-ready recommendations
• Digital and AI fluency, with proven ability to partner with technical and data teams to translate infrastructure into actionable, compliant service innovations
• Demonstrated commitment to health equity, with experience designing or operating programs that improve access and outcomes for underserved populations preferred
• Exceptional written and verbal communication skills, with prior experience presenting to and influencing senior leaders

Preferred Qualifications

Leadership Competencies

• Setting strategy: seeks and analyzes data from many sources to support decisions; balances ambition for change with a realistic view of what the organization can absorb, creating achievable plans
• Executing for results: sets clear, challenging goals and is tenacious and accountable in driving them; comfortable with ambiguity, adapting nimbly and leading others through complex situations with integrity and transparency
• Leading and developing others: motivates cross-functional teams, delegates effectively, and is viewed as a strong developer of colleagues; perseveres through challenges with a steadfast commitment to higher standards
• Relationships and influence: builds strong relationships with emotional intelligence; inspires trust and followership across organizational boundaries and creates shared purpose that engages others to enterprise goals

Other Job Details:

• Last Date to Apply for Job: September 8th, 2026.
• Ability to travel based on business needs
• NOT eligible for Relocation Package
• Locations: NYHQ, PA - Collegeville (hybrid - 2-3 days per week) or US - remote

The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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