Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.
Apple Retail's People Planning Organization (PPO) shapes the future of workforce management and delivers optimized schedules and scheduling tools that enable incredible customer experiences everyday. This is a role for a strategic operator who sees around corners, can both dig into the details and elevate to set a strategic vision, and builds workforce solutions that scale intelligently across a global, complex, and matrixed organization.
In this role, you will define the vision for how Apple plans, deploys, and optimizes its retail workforce, balancing customer experience, team engagement, and long-term business sustainability. You will lead through influence, listening to diverse stakeholders, translating strategic priorities into scalable programs delivered through Worldwide and Regional teams. You will also own operational execution at scale, while building a bench of leaders capable of sustaining excellence as the organization evolves.
This role is responsible for leading the People Planning Organization (PPO), which includes Workforce Strategy and Planning. The leader sets the strategic direction for how Apple Retail plans, allocates, and optimizes workforce resources globally. The scope includes evolving planning tools and processes, enabling workforce flexibility, managing seasonal hiring strategies, and implementing organizational models that drive efficiency and improve business outcomes across multiple global regions. The role partners across Retail, Finance, and People teams to align operational plans, policies and programs with Retail’s strategic priorities.
This role requires a strategic leader who thinks several steps ahead: anticipating where the business is headed, identifying where current models will break under scale, and designing the next generation of workforce strategy before it's needed.
This leader must be a true people leader: someone who builds trust, develops talent, and creates the conditions for teams to do their best work in a complex and dynamic environment.
Working knowledge of how AI, machine learning, or advanced analytics are applied to workforce forecasting, scheduling, or demand planning
Strong command of workforce analytics and data storytelling to influence long-term planning and executive decision-making
Experience partnering with Finance, HR organizations, as well as regional or international teams (e.g., EMEIA, APAC) to define and localize global strategy
Track record of challenging convention and driving strategic alignment with senior executives on forward-looking workforce models
MBA or advanced degree a plus
15+ years of progressive experience in Retail Operations, Retail Stores, Contact Center or or high-volume customer service operations at scale
10+ years of experience leading leaders of leaders with demonstrated success developing talent and building succession depth
Demonstrated success leading in large-scale, global, or matrixed organizations
Proven ability to translate ambiguous business priorities into clear operational roadmaps and executable programs
Strong cross-functional partnership and negotiation skills to bring together diverse stakeholders behind an aligned strategy
Demonstrated ability to originate and lead innovative workforce strategies, rather than optimizing existing models
Demonstrated agility in navigating complex business challenges and leveraging technology to deliver sustainable operational solutions
Success evaluating tradeoffs between service levels, resourcing models, and operational investment to guide leadership decisions
Track record of leading a large organization through real change management, adapting to new technology, tools, or organizational change with minimal ramp time
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
