Amerit Fleet Solutions, one of the leading fleet maintenance companies in North America, is seeking an experienced, inspired, and mission-driven leader to join our growing People team.
The Director, People Operations leads the operational foundation of the People function at scale, owning the execution and continuous improvement of service delivery, intake governance, systems, process discipline, compliance operations, employee lifecycle processes, HR data integrity, vendor governance, and operational reporting.
Reporting to the AVP of People Operations, this role translates the broader People Operations strategy into scalable operating models, standards, workflows, metrics, and team execution. The Director leads the HR Support group, HRIS, and Enablement ensuring these functions operate as an integrated, well-governed organization.
This is a People Operations leadership role that combines operational design with disciplined execution. The Director brings rigor to service delivery, employee lifecycle administration, HRIS controls, process documentation, project tracking, compliance readiness, vendor performance, and operational cadence. Success requires strong operational judgment, sound risk awareness, the ability to lead through ambiguity, and a demonstrated track record of building teams, systems, and processes that scale with business growth.
Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $165,000-190,000 depending on experience with a bonus potential.
Location Hybrid Role – Charlotte, NC
The benefits of belonging – what’s in it for you?
• Monitor workload, capacity, service trends, and recurring issues to identify opportunities for process improvement, automation, self-service, or training.• Partner with People leadership and cross-functional stakeholders to ensure work is prioritized deliberately and aligned to business needs, compliance requirements, and employee experience priorities.
Employee Lifecycle Operations• Own core People Operations processes across the employee lifecycle, including onboarding, employee data changes, transfers, promotions, manager changes, location changes, employment status changes, leaves, rehires, employment verification, personnel records, and offboarding.• Ensure lifecycle processes are accurate, compliant, well-documented, scalable, and integrated across HRIS, Payroll, Benefits, IT, Recruiting, Finance, Operations, and other key stakeholders.• Establish controls to reduce downstream errors in payroll, benefits eligibility, system access, reporting, compliance documentation, and employee records.• Ensure offboarding processes are timely, compliant, respectful, and coordinated with Payroll, IT, Operations, Legal, and other relevant stakeholders.
HR Support & Employee Experience• Lead the HR Support group and own the employee experience from offer acceptance through integration into the employee lifecycle.• Ensure onboarding processes are accurate, compliant, well-documented, consistently executed, and integrated with Recruiting, HRIS, Payroll, Benefits, Operations, and IT.• Oversee preboarding activities, new-hire documentation, system setup coordination, employment eligibility processes, and handoffs to managers and business teams.• Drive improvements that reduce onboarding errors, improve employee readiness, strengthen manager preparedness, and prevent downstream data issues.• Establish onboarding metrics and reporting, including completion rates, error rates, cycle times, data accuracy, and new-hire experience feedback.
HRIS, Data Integrity & HR Technology• Oversee the HRIS function and the integrity of core people data in PeopleSoft as the source of truth for downstream systems and reporting.• Ensure employee data accuracy, reporting reliability, audit readiness, and appropriate data governance across People Operations processes.• Sponsor automation, workflow improvement, and data-quality initiatives that reduce manual work, improve accuracy, and increase scalability.• Partner with IT, Payroll, Finance, Benefits, and other stakeholders to ensure HRIS workflows, integrations, permissions, and system outputs support business and compliance needs.• Support the HR technology roadmap by identifying opportunities to improve tools, workflows, reporting, self-service, and employee/manager usability.
• Monitor vendor service levels, issue resolution, data quality, contract performance, and opportunities for optimization.• Improve the ease, consistency, and responsiveness of People Operations support for employees and managers.• Develop scalable self-service resources, manager guidance, knowledge content, process guides, templates, and communication practices that reduce confusion and improve adoption.• Partner with field and operations leaders to ensure People Operations processes work effectively for distributed teams and operational environments.
Leadership & Team Development• Build, develop, and lead a multi-team People Operations organization spanning HR Support, Enablement, HRIS, and related support functions.• Set clear expectations, ownership, decision rights, and accountability across teams.• Coach and develop leaders and team members to strengthen operational judgment, service orientation, process discipline, data accuracy, and problem-solving capability.• Foster a culture of service, rigor, confidentiality, collaboration, accountability, and continuous improvement.• Serve as a strategic partner to the AVP of People Operations and broader People leadership team by providing operational insight, risk visibility, recommendations, and execution leadership.
Qualifications & Experience• Bachelor’s degree required, or equivalent professional experience; advanced degree preferred.• 8–12 years of progressive experience in People Operations, HR Operations, HR Shared Services, HRIS, or related HR leadership roles.• Significant people-leadership experience across multiple teams, functions, or workstreams.• Proven track record owning service delivery, operational governance, systems, process improvement, and employee lifecycle operations at scale.• Experience supporting a geographically distributed, multi-state workforce preferred.• Deep experience with HRIS platforms; PeopleSoft experience strongly preferred.• Experience with service-management tools, workflow automation, reporting, analytics, and HR technology optimization.• Strong understanding of HR operations compliance, employee records, employment documentation, policy administration, and audit readiness.• Demonstrated ability to build scalable processes, improve service delivery, and reduce operational risk in a growing organization.• Strong project and portfolio management capability, including the ability to manage competing priorities, dependencies, risks, and cross-functional stakeholders.• Excellent communication skills, including the ability to produce executive-ready written and verbal materials.• Strong analytical skills with the ability to translate data into operational insights and practical recommendations.
• Demonstrated ability to exercise discretion, sound judgment, and confidentiality on highly sensitive employee and business matters.• Strong operational judgment with the ability to lead through ambiguity, change, and growth.• Service-oriented leadership style with a commitment to employee experience, manager enablement, fairness, and operational excellence.
What Success Looks Like• People Operations runs as an integrated, well-governed function with clear intake, service delivery standards, escalation paths, ownership, and operational cadence.• Service delivery is measured against a meaningful framework and improves over time through data, process discipline, and continuous improvement.• Employees and managers experience People Operations as responsive, consistent, clear, and easy to navigate.• Onboarding is accurate, compliant, timely, and delivers a strong new-hire experience with clean downstream data.• Employee lifecycle processes are well-documented, consistently executed, compliant, and integrated across HRIS, Payroll, Benefits, IT, Recruiting, Finance, and Operations.• PeopleSoft data is accurate, reliable, secure, and trusted as the source of truth for downstream systems and reporting.• Leadership has portfolio-level visibility into People Operations initiatives, risks, milestones, dependencies, and decisions.• Compliance-related processes, records, acknowledgments, and documentation are audit-ready and consistently governed.• Vendors supporting People Operations are actively managed for service quality, issue resolution, compliance, and value.• The People Operations teams are cohesive, accountable, well-led, and set up to scale with the business.
Core Competencies• Operational excellence• Service delivery leadership• HRIS and data governance• Process design and continuous improvement• Compliance and risk awareness• Employee and manager experience orientation• Cross-functional partnership• Project and portfolio management• Executive communication• People leadership and team development• Confidentiality and sound judgment• Change leadership• Scalable systems thinking
At Amerit, we have built our reputation of being the country’s most dependable, trustworthy and hard-working partner through our singular focus on doing one thing, and doing it better than anyone else - Fleet Maintenance and Repair Services.
Our renowned responsiveness, professionalism and customized service programs are fueled by our core values of partnership and integrity, coupled with our unrelenting drive to do whatever it takes to keep our clients’ fleets rolling.
With over 300,000 assets under contract and more than 2,500 highly skilled technicians and managers providing services at over 1,800 locations nationwide, Amerit Fleet Solutions is the go-to provider for the most complex and demanding fleets across the country, providing improved uptime, reliability and peace-of-mind.
