Job Description

About the Job

As a People Business Partner at Pacsun, you will work closely with department leaders, executing strategic HR plans to further business goals, and creating a best place to work for employees. The People Business Partner balances strategic partnership with hands-on execution, building strong relationships, driving efficiency, and creating an exceptional employee experience in a fast-paced retail environment. The People Business partner provides day-to-day support in administering human resources policies and programs covering a broad range of HR topics which include staffing, on-boarding, employee interactions & support, performance management, and learning & development A large component of the role works in partnership with corporate-based leaders within all functions and will be focused on strategic organizational planning, employee relations, employee engagement, performance management, project management, and the company’s internal culture initiatives.

Key Responsibilities:

Strategic Business Partnership & Organizational Effectiveness:

• Serve as a trusted advisor and strategic partner to senior leaders and field leadership, aligning people strategies with business objectives and operational priorities.
• Lead organizational design and workforce planning efforts across Corporate and Stores, partnering with leadership on team structures, succession planning, talent movement, and headcount strategy.
• Partner closely with Store Leadership to support field talent strategies, retention efforts, leadership capability, and employee engagement across a multi-location retail environment.
• Provide strategic coaching to leaders on performance management, leadership effectiveness, employee engagement, and organizational health.
• Lead and resolve complex and high-risk employee relations matters, conducting objective investigations and ensuring compliance with legal and regulatory requirements.
• Drive enterprise-wide talent and performance initiatives, ensuring consistency, accountability, and a high-performance culture across teams and locations.
• Partner with leadership to identify organizational gaps, retention risks, and capability needs, developing actionable solutions that support long-term business success.
• Support and lead change management efforts tied to organizational evolution, business transformation, and growth initiatives.

Employee Experience, Culture & Engagement:

• Act as a culture champion, helping foster inclusive, engaging, and high-performing environments where employees feel valued and connected to the Pacsun brand and purpose.
• Lead engagement action planning and culture initiatives designed to strengthen employee experience and retention.
• Partner with leaders to proactively address turnover trends and employee concerns while driving strategies that improve engagement, retention, and team effectiveness.
• Utilize people metrics and insights, including turnover, engagement, and organizational trends, to influence business decisions and recommend solutions.
• Champion leadership development initiatives that strengthen management capability across both headquarters and field teams.

People Operations & Team Leadership:

• Lead and develop members of the People team, providing direction, coaching, prioritization, and support across day-to-day People operations and strategic initiatives.
• Partner closely with Store Leadership and cross-functional partners to ensure consistent execution of People programs, policies, and practices across all locations.
• Oversee key People operational functions including HRIS administration, onboarding, personnel files, immigration authorization/I-9 compliance, unemployment claims, and employment verifications.
• Ensure compliance with all applicable federal, state, and local employment laws and regulations across Corporate and Store populations.
• Partner with the Head of People on the development and execution of enterprise People programs, initiatives, and organizational priorities.
• Drive process improvement initiatives that enhance scalability, efficiency, compliance, and employee experience across the People function.
• Manage and maintain relationships with external People-related vendors and partners, including HR systems, learning & development providers, and engagement platforms.
• Act with a high degree of autonomy, judgment, and business acumen in decision-making aligned with company values and objectives.
• Performs other related duties as assigned.

What it takes to Join:

• College degree required
• 10+ years of progressive HR experience in a HR Business Partner or strategic People leadership role supporting both Corporate and Store populations; leadership experience required
• Strong experience supporting multi-location retail environments and partnering closely with field leadership teams
• Demonstrated expertise in organizational design, workforce planning, leadership coaching, employee relations, and change management
• Proven ability to influence at all levels of the organization and build strong cross-functional relationships
• Strong experience managing medium to high-risk employee relations matters and conducting complex investigations
• Demonstrated success leading scalable People initiatives, improving processes, and reducing operational friction across HR programs
• Strong analytical and problem-solving skills with the ability to interpret and present people-related data and insights
• Exceptional communication, executive presence, and interpersonal skills
• Highly adaptable with the ability to operate effectively in a fluid, fast-paced, and evolving retail environment
• Experience with HRIS systems and Microsoft Office applications preferred; UKG experience is a plus
• Strong leadership mindset with the ability to coach, develop, and elevate teams
• PHR or SPHR certification through HRCI preferred

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality, setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range ($154,000- $184,010)

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.