Acadia Healthcare

Director -Outpatient Services

Acadia Healthcare  •  Memphis, TN (Onsite)  •  1 hour ago
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Job Description

Overview

Delta Specialty Hospital is seeking a Director of Outpatient Services to join our team!

At Delta Specialty Hospital, we are proud to have served the Memphis community for 50 years. As a leading provider of behavioral healthcare, we’ve helped countless individuals learn to manage mental health symptoms while simultaneously caring for additional medical concerns in the most effective and progressive ways possible.

Delta Specialty Hospital offers an extensive array of benefits to our valued team members. Current offerings encompass:

  • Medical, Dental, and Vision Insurance coverage
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Company-paid Basic Life & AD&D insurance
  • Disability benefits
  • 401(k) Retirement Plan with a company match
  • Employee Assistance Program (EAP) and Employee Discount Program
  • Paid Holidays for work-life balance
  • Paid Time Off (PTO)
  • Tuition Reimbursement opportunities for career advancement

PURPOSE STATEMENT:

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Responsibilities

Clinical & Operational Leadership

  • Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
  • Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
  • Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
  • Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
  • Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
  • Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
  • Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Team Development & Supervision

  • Hire, onboard, and retain a high-performing team
  • Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Compliance & Quality Assurance

  • Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
  • Develop and assist with the development and implementation of policies and procedures.
  • Ensure accurate and timely documentation of patient records and services delivered.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

  • Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
  • Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
  • Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

SUPERVISORY REQUIREMENTS: Supervises a team of employees

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHCORP

#LI-DSH

Acadia Healthcare

About Acadia Healthcare

Headquartered in Franklin, Tennessee, Acadia Healthcare was established in January 2005 to develop and operate a network of behavioral health facilities across the country.

Acadia Healthcare’s mission is to create a world-class organization that sets the standard of excellence in the treatment of specialty behavioral health and addiction disorders.

Acadia’s management style and philosophy is one of collaboration and flexibility as we create an energetic and team-oriented service delivery system. Our organization values input from employees, physicians, and all strategic alliances. As evidenced in our mission statement, Acadia Healthcare’s mission is to create behavioral health centers where people receive care that enables them to regain hope in a supportive, caring environment. We want Acadia to be synonymous with excellent care, phenomenal customer service and an unparalleled commitment to our patients, staff, physicians, and community.

As a leading provider of behavioral healthcare services in the United States and Puerto Rico, Acadia Healthcare operates 253 treatment facilities across 39 states. Our network of treatment facilities offers multiple levels of care for various behavioral health and substance use disorders. At Acadia, our primary goal is to meet patients where they’re at in their treatment process. We do this by providing a multitude of levels of care, including detoxification, residential treatment for addiction, residential treatment for dual diagnosis, acute psychiatric inpatient hospitalization, medication-assisted treatment (MAT) services, and an array of outpatient programming options, ranging from partial hospitalization programs (PHPs) and intensive outpatient programs (IOPs) to traditional outpatient services. Our network of treatment facilities creates greater access to care, reduces the stigma associated with mental illness and addiction, and offers those in our communities a safe environment in which to receive the treatment they need.

Industry
Therapy & Counseling
Company Size
1,001-5,000 employees
Headquarters
Franklin, TN
Year Founded
Unknown
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