Job Description

Job Location CFI Main Campus - Milwaukee, WI 53233 Position Type Full Time Education Level Bachelor's Degree Job Category Management

Job Purpose: To design, implement, and lead a comprehensive learning strategy that strengthens

leadership capability, builds workforce skills, and supports organizational effectiveness. This role

advances the organization’s strategic plan by developing leaders at all levels, driving staff, upskilling

and reskilling initiatives, and fostering a culture of continuous learning and performance

improvement. The Director serves as a strategic partner to senior leadership, aligning learning

investments with current and future organizational needs, workforce planning, and succession

goals.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these

essential functions.)

• Develop and execute a multi-year organizational learning and development strategy aligned with the organization’s strategic plan, values, and future workforce needs.
• Identify current and emerging skill gaps and design targeted upskilling and reskilling initiatives to ensure workforce readiness.
• Establish learning priorities that support operational excellence, quality outcomes, compliance, and innovation.
• Design and oversee leadership development programs for frontline supervisors, mid-level managers, and senior leaders.
• Support leadership pipelines, succession planning, and internal talent mobility through structured development pathways.
• Partner with executive leadership to strengthen leadership competencies such as people management, change leadership, strategic leadership, and accountability.
• Lead organization-wide efforts to build critical technical, professional, and behavioral skills.
• Create learning pathways that support career progression, cross-training, and role transitions.
• Collaborate with department leaders to ensure learning programs are relevant, practical, and tied to job performance
• Oversee the design and delivery of learning solutions using a mix of modalities (in-person, virtual, on-demand, experiential, and cohort-based learning)
• Ensure learning content is accessible, inclusive, and aligned with adult learning principles.
• Manage external vendors, consultants, and learning partners as needed
• Align learning initiatives with performance management, talent development, and organizational change efforts.
• Support teams and leaders during periods of transformation through targeted learning and change management strategies.
• Integrate learning with onboarding, career development, and internal advancement processes.
• Establish metrics and evaluation frameworks to measure the effectiveness and impact of learning programs.
• Use data and feedback to continuously improve learning offerings and demonstrate return on investment.
• Report progress and outcomes to senior leadership and stakeholders.
• Champion a culture of continuous learning, growth, and knowledge sharing across the organization.
• Promote learning as a shared responsibility between the organization, leaders, and employees.
• Encourage innovation, curiosity, and continuous improvement at all levels.

Supervisory Responsibilities:

• Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves accurate report of time.
• Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business.

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where

appropriate, education and/or experience may be substituted)
Minimum

Required Education:

• Bachelor’s degree (B.A) in Organizational Development, Human Resources, Education, Business Administration, or a related field; master’s degree in Organizational Development, Human Resources, Adult Education, or a related field preferred.
• Certification in organizational development, coaching, or change management preferred.

Minimum Required

Experience:

• Minimum of 7–10 years of progressive experience in organizational learning, leadership, development, or talent development.
• Demonstrated experience designing and leading leadership development and workforce upskilling initiatives.
• Experience partnering with senior leaders and influencing across the organization.
• Experience in a nonprofit, healthcare, education, or mission-driven organization preferred.

Knowledge – Skills - Abilities

• Strong strategic thinking skills with the ability to translate strategy into actionable learning programs.
• Familiarity with learning technologies (LMS, learning experience platforms, people analytics tools) preferred.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: The physical requirements of this job are largely sedentary resulting in the

employee completing most of their work time seated at a desk. General office setting.
Visual Acuity The worker is required to have close visual acuity to perform an activity such as:

preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: The worker will be required to spend time at community events and partner

with community-based organizations and or government agencies to keep a pulse on market and

talent trends.