Job Description

DIRECTOR OPTIMIZATION AND TRAINING

One Team. One Purpose. One Global Impact.
Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.

MOVE WITH PURPOSE
Your Impact Starts Here
The Director, Client Finance Optimization & Training is responsible for leading global process improvement initiatives and building a best-in-class training and enablement capability across the Client Finance Organization.
This role plays a critical part in transforming how Client Finance operates globally by simplifying processes, improving efficiency, reducing hand-offs, and driving consistency in ways of working across regions. In parallel, the Director will establish and lead the training strategy, ensuring teams are equipped with the knowledge, tools, and capabilities required to deliver high-quality, consistent outcomes. Working in close partnership with Client Finance leadership, operations teams, and enabling functions, this role will act as a key driver of operational excellence, scalability, and continuous improvement.

In this role, you will be responsible for:
Process Optimization & Operational Excellence
• Lead the identification, analysis, and delivery of process improvement initiatives across the global Client Finance function
• Simplify and standardise end-to-end processes across processing, billing, revenue assurance, and client-specific activities
• Reduce operational inefficiencies, rework, and dependency on cross-team hand-offs
• Partner with regional and functional leaders to embed consistent, scalable ways of working

Global Ways of Working & Standardisation
• Define and implement global standards, frameworks, and best practices for Client Finance operations
• Drive adoption of standard operating procedures (SOPs) across all regions
• Ensure alignment of processes to support the evolving Client Finance “cell” model
• Balance global consistency with regional nuance where required

Continuous Improvement & Transformation
• Establish and embed a continuous improvement mindset across the Client Finance organisation
• Identify opportunities for automation, technology enablement, and workflow optimisation
• Partner with Finance, IT, and Transformation teams to implement scalable improvements
• Use data, metrics, and operational insights to prioritise and measure improvement initiatives

Training Strategy & Capability Development
• Define and lead the global training and enablement strategy for Client Finance
• Develop a structured, scalable training framework covering onboarding, continuous learning, and role-specific development
• Ensure training programs drive consistency, efficiency, and quality across all locations
• Build clear learning pathways, competency frameworks, and certification approaches

Training Delivery & Team Oversight
• Lead and develop a small global team of training coordinators / trainers
• Oversee the design, creation, and delivery of training content, materials, and learning programmes
• Ensure training is aligned to process changes, system updates, and operational priorities
• Monitor training effectiveness and continuously improve learning outcomes

Change Management & Adoption
• Act as a key change agent in supporting the rollout of new processes, tools, and ways of working
• Partner with leadership to drive adoption of process and system changes across the function
• Ensure training and communications are effectively aligned to support change initiatives
• Support post-implementation reviews and continuous refinement

Stakeholder Partnership
• Partner with Client Finance leadership, regional teams, and functional stakeholders to identify improvement opportunities
• Act as a trusted advisor on operational efficiency, process design, and capability building
• Collaborate with HR, L&D, IT, and Transformation teams to align efforts and drive outcomes

GROW WITH INTENTION
What You’ll Bring
• Degree in Finance, Business, Operations, or related field (or equivalent experience)
• Significant experience in shared services or operational finance environments
• Proven track record in:
◦ Process improvement / operational excellence (Lean, Six Sigma, or equivalent beneficial)
◦ Driving transformation and standardisation across global teams
◦ Designing and delivering training or capability frameworks
◦ Project Management experience
• Experience operating in a multi-regional, matrixed environment
• Strong understanding of financial processes, systems, and service delivery

JOB LOCATION: To facilitate collaboration across key business hours, this role is ideally located in Europe, however we welcome applications from candidates globally.

Ready to Move Forward?
If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.