The Director, Operations Services, is responsible for facilitating the achievement of organizational goals through providing operational support for franchisees and field teams. This person will serve as a conduit for the brand's teams and GoTo Foods, including Marketing, Research and Development, Training, Operations, Non-Trad Ops, Supply Chain, and IT, to ensure consistent execution of brand standards and drive efficiency across common areas and workstreams.
Qualifications
Education
H.S. Diploma Req
Bachelor's Degree Pref
Work Experience
• 7+ years quick service, full-service, franchise operations and or/hospitality industry highly preferred
Pref
• Project management experience Pref
Skills and Abilities
•Proficiency in computer skills, i.e. Microsoft Word, PowerPoint, Excel and Outlook
•Excellent writing and communication skills
•Excellent interpersonal skills with a demonstrated ability to be flexible and effectively work with others as a team.
•Ability to take direction and work independently to achieve objectives
Atlanta-based platform company GoTo Foods (formerly known as Focus Brands) is a leading developer of global multi-channel foodservice brands. As of December 28 , 2025, GoTo Foods, through its affiliate brands, is the franchisor and operator of over 7,300 restaurants, cafes, ice cream shoppes and bakeries in all 50 states and in 71 countries and territories under the Auntie Anne’s®, Carvel®, Cinnabon®, Jamba®, Moe’s Southwest Grill®, McAlister’s Deli® and Schlotzsky’s® brand names, as well as the Seattle’s Best Coffee® brand on certain military bases and in certain international markets. The iconic GoTo Foods brands benefit from strong enterprise growth engines, including marketing, digital, technology and franchise sales & development to propel growth and brand performance. Please visit www.gotofoods.com to learn more.
GoTo Foods is proud to be Certified™ by Great Place To Work®, the most definitive “employer-of-choice” recognition, and the only recognition based entirely on what employees report about their workplace experience for the second consecutive year.
