Job Description

Level: Management
Job Location: MSO OSA Lowell 1600 - North Chelmsford, MA 01863
Position Type: Full TimeEducation
Level: High School or Equivalent
Salary Range: $107,500.00 - $161,300.00 Salary
Travel Percentage: Some travel between company locations
Job Shift: Day
Job Category: Health CareWho we are:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
What you’ll do:
The Director of Operations will oversee the day-to-day activities of all non-clinical departments, ensuring that the organization is managed and performed efficiently.
Responsibilities/Duties:
- Work collaboratively and under supervision of the VP to oversee all operational workflows/processes for the Massachusetts market.
- Develop strategy and contribute insight for new market and denovo growth opportunities.
- Direct responsibility and oversight of management team for Orthopedic/Physical Therapy front desk, call center, revenue cycle, clinical and administrative function
- Evaluate on an ongoing basis the efficiency of business procedures according to the organization’s objectives and apply appropriate improvements.
- Manage procurement processes, coordinate material and resources allocation.
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Manage relationships and agreements with external partners/vendors.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Participate in the hiring and training of departmental managers.
- Conduct necessary operational assessments and develop/direct plans for integrating and streamlining workflows.
- Participation in preparation of annual operating and project budgets
- Oversee external authorization vendor and analytic relating to performance.
- Serve as a member of the denials management committee and implement corrective actions for local practice issues identified.
- Coach staff providing feedback and constructive critique of work, facilitate the development of their problem solving and decision-making skills.
- Serve as admin for local EMR and coordinate training with internal staff/educator.
- Oversight of special projects as needed.
- Other operational duties as necessary

QualificationsWho you are:
- A bachelor’s degree in business or business administration; MBA preferred. 3-5 years in a senior managerial business position may substitute for education
- Strong business acuity with solid knowledge of operations management
- Superior verbal and written communication and interpersonal skills
- Diligent and proactive results-driven personality
- Exceptional organizational and leadership skills
- Proficient in MS Office and computer systems
- Collaborative and able to motivate and energize cross functional team members to achieve aggressive goals.
- Strong problem-solving, and analytical skills, able to facilitate discussions among groups with diverse technical expertise to reach solutions.
What we offer:
- Excellent growth and advancement opportunities
- Dynamic environment
- Access to a diverse network of practitioners
- Broad infrastructure of tools and programs to enhance the employee experience
- Competitive Compensation
- Generous PTO
- Benefits package: health, dental, vision, 401(k), etc.
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.