Prudential Financial

Director, Operational Excellence

Prudential Financial  •  $147k - $221k/yr  •  Portland, ME (Onsite)  •  4 days ago
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Job Description

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Group Insurance is an operating unit within the U.S. Businesses Division of Prudential that primarily focuses on creating, distributing, and administering a complex range of life, disability, and supplemental health insurance products for many top Fortune 500 companies. Prudential has been underwriting group insurance plans since 1916. Today, our Group Insurance business unit is the nation’s second largest group life carrier and a leading carrier for disability and supplemental health, proudly servicing nearly 20,000 clients—and insuring more than 20 million employees and their families. Group Insurance has operation centers across the United States.

Reporting directly to the Head of Supplemental Health Underwriting, the Director, Operational Excellence will direct the process analysis, design or redesign of multiple, integrated workflows and process issues to ensure that processes are customer focused, consistent, effective and efficient. Responsible for the implementation and training planning across multiple sites and documentation of processes. Able to develop a cohesive set of solutions in complex, unstructured environments. Manages projects of the largest scope and impact and activities of multiple project teams which include staff from other organizations and processes. Possesses comprehensive and highly specialized knowledge of specific function process as well as sound business industry knowledge. Responsible for all aspects of systems, business and process functions.

Key Responsibilities:

  • Drive review of front-to-back process for customer lifecycle interactions with Underwriting
  • Lead process improvement review and prioritization of initiatives to deliver process time and operational efficiency
  • Influences technology partners on solutions and prioritization
  • Responsible for operational management system implementation across organization. This may include:
    • Dashboard and reporting developing
    • Leadership and individual contributor coaching
    • Development of continuous improvement culture and process
    • Development and implementation of standard work

Qualifications:

  • Experience leading large process improvement projects using industry leading lean best practices
  • Experience informing and managing technology enabled change processes
  • Experience implementing a structured management system, including training and support of leadership at all levels
  • Experience with KPI, dashboard, and standard work implementation
  • Comfort with Salesforce backed process design and implementation
  • Potential leadership of small team
  • Group insurance experience preferred
  • Bachelor's degree or equivalent experience preferred, MBA a plus

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $147,100.00 to $220,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

  • Market competitive base salaries, with a yearly bonus potential at every level

  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

  • 401(k) plan with company match (up to 4%).

  • Company-funded pension plan.

  • Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.comto request assistance

Prudential Financial

About Prudential Financial

Prudential Financial (NYSE:PRU) was founded on the belief that financial security should be within reach for everyone, and for over 140 years, we have helped our customers reach their potential and tackle life's challenges for now and future generations to come. Today, we are one of the world’s largest financial services institutions, offering individual and institutional clients a wide array of financial products and services. With operations in the United States, Asia, Europe and Latin America, we are known for delivering on our promises to our customers, and are recognized as a trusted brand and one of the world’s most admired companies. We also have one of the most recognized and trusted brand symbols: The Rock®, an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in our industry. We offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work. (Pru.us/disclaimer)

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Newark, New Jersey
Year Founded
Unknown
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