Job Description

Reporting to the Vice President, Operational Excellence & Integration, this position will work alongside operations leadership and enterprise stakeholders, providing field insight and identifying high-impact opportunities to enhance operational performance across Chartwell’s retirement residence portfolio

The Opportunity

This role serves as a bridge between field operations and enterprise priorities, ensuring initiatives are grounded in operational reality and effectively adopted in the residences. The position will also support operational integration for acquisitions, developments, and expansions, ensuring structured execution and successful stabilization post-close

Key Activities

• Act as the primary link between field operations and the Operational Excellence function.
• Build strong relationships with Regional Directors and residence leadership teams.
• Identify operational challenges, inefficiencies, and performance gaps across the portfolio.
• Translate field observations into structured problem statements and improvement opportunities.
• Provide operational oversight for acquisitions, developments, and expansions with a focus on operational sustainability.
• Support prioritization of initiatives in partnership with the Vice President.
• Partner with Operations Leadership to shape practical and implementable initiatives.
• Provide ongoing feedback on initiative effectiveness and opportunities for refinement.
• Monitor performance trends and support continuous improvement efforts.
• Drive to embed a culture of operational excellence in the field.
• Other initiatives assigned by Senior Leadership.

Qualifications

Experience:

• 8 years progressive leadership experience in retirement living, hospitality, or multi-site operations.
• Current or former Regional Director or equivalent field leadership experience preferred.
• Experience supporting operational change initiatives at scale
• Strong understanding of site-level operations and regional leadership functions

Education:

• Bachelor’s degree from an accredited university, BCom, BSc, BEng, BA
• Lean Six Sigma (green belt) or equivalent training in process improvement methodologies
• MBA is an asset

Skills & Abilities:

• Strong operational credibility with field leaders, proven ability to build trust and credibility with Regional Directors and residence-level teams through a strong understanding of day-to-day operations and field realities.
• Demonstrated ability to identify root causes and translate issues into structured opportunities, strong analytical and problem-solving skills with the ability to assess complex operational challenges, identify root causes, and translate findings into clearly defined, actionable improvement opportunities.
• Excellent stakeholder management and influencing skills, proven ability to collaborate and build effective relationships with cross-functional stakeholders, including Operations, Real Estate, HR, Finance, and IT, while influencing without direct authority.
• Practical, solutions-oriented mindset, ability to develop pragmatic and implementable solutions that align with operational realities, ensuring successful execution and adoption at the residence level.
• Strong judgment and prioritization capabilities demonstrated ability to assess opportunities, balance competing priorities, and focus on high-impact initiatives that drive operational and financial performance.
• Ability to bridge strategy and execution, proven ability to translate strategic priorities into actionable initiatives and support effective execution within the field, ensuring alignment between enterprise objectives and operational delivery.

Special Requirements

• Travel to properties across the portfolio is expected
• Bilingual (French and English) an asset.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.