Job Description

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

Costco Wholesale is undergoing significant global expansion, and we are intentionally shaping our security capabilities to support sustained, scalable, and profitable growth. As a key leader in the Office of the CISO, you will play a central role in operationalizing our cybersecurity strategy and ensuring it directly enables business outcomes. You will translate high‑level strategic objectives into clear, actionable delivery plans—turning maturity assessments, program insights, and organizational priorities into consumable, reportable roadmaps that guide execution across the enterprise.

The Director will partner closely with Finance to support budgeting, investment planning, and resource optimization, ensuring we identify not only risks but high‑value opportunities that strengthen our security posture and accelerate business growth. This role is critical to driving disciplined governance, structured execution, and a culture of accountability. You will lead the maturation of our metrics and data‑visualization capabilities, ensuring we have the clarity and insight needed to make informed, data‑driven decisions at scale. You will also help champion agile planning and delivery practices across the organization, enabling teams to move with greater speed, alignment, and adaptability.

As AI continues to reshape the cybersecurity landscape, you will be a driving force in elevating AI fluency across the organization—helping teams understand how to responsibly leverage AI, where it can unlock operational advantage, and how to navigate the associated risks. In this role, you will serve as an extension of the CISO’s leadership, helping ensure our strategy is executed with precision, transparency, and a forward‑looking mindset that positions Costco’s Information Security and Compliance organization for long‑term success.

As the primary conduit between your employees and senior leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwideBEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Directors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

• MEMBER SERVICE Provides and ensures staff provides an exceptional member experience.

• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

• MANAGING PERFORMANCE Coaches and mentors’ employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill, and ability.

• COMMUNICATION Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy, and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

• SELF-MANAGEMENT Demonstrates sound judgement, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

• INCLUSION Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

• COMPLIANCE AND SAFETY Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

• Operationalizes the cybersecurity strategy by translating high‑level objectives into delivery plans that guide execution across the global security organization.

• Drives the execution of security maturity programs (eg: NIST assessments and capability evaluations) ensuring insights are translated into prioritized actions.

• Develops and maintains enterprise cybersecurity roadmaps informed by maturity assessments, program insights, and business priorities resulting in clarity, alignment, and transparency for senior leadership.

• Partners closely with Finance to drive budgeting, investment planning, and resource optimization, identifying both risks and opportunities that strengthen Costco’s security posture and support business growth.

• Leads the evolution of outcome driven metrics, KPIs, and data‑visualization capabilities to enable informed, data‑driven decision‑making and provide clear visibility into program performance, risk, and progress.

• Drives disciplined governance and structured execution while championing agile planning and delivery practices at scale, ensuring consistent operating rhythms, clear accountability, and cross‑functional alignment.

• Elevates AI fluency across the organization, guiding teams on responsible AI adoption, identifying opportunities for AI‑enabled operational advantage, and helping navigate associated risks.

• This is a full-time management/leadership position (45+ hours per week).

REQUIRED

• 10+ years of experience in cybersecurity, technology strategy, management consulting, or related fields.

• 5+ years supporting senior executives within a global and highly regulated organization.

• 5+ years of experience leading teams, setting clear priorities, and driving alignment across multiple groups while navigating ambiguity and providing clarity in fast‑moving, evolving environments.

• Experience developing and executing strategic roadmaps, with the ability to decompose initiatives into actionable, agile‑enabled epics, features, and work items that drive measurable delivery.

• Experience leading or supporting security maturity programs, including NIST, ISO 27001, CIS Controls, or similar frameworks.

• Strategic proficiency in applying AI to cybersecurity, identifying high‑impact use cases and guiding responsible adoption across many teams.

• Proficiency with data‑visualization tools and foundational statistical modeling techniques.

• Exceptional verbal and written communication skills, with the ability to deliver clear, compelling presentations, speak confidently to all levels of the organization, and influence stakeholders’ actions.

• HIPPA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), and/or other relevant Security or AI focused certifications or equivalent experience.

• Experience in retail, marketing, supply chain, e-commerce industries.

• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Required Documents

● Cover Letter

● Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: - $160,000 - $230,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas