Job Description

ARE YOU READY?

What we’re looking for:

• Degree or studies in Food & Beverage, Hospitality Management, Culinary Arts, Event Management, or a related field.
• Progressive career development in luxury hospitality environments.
• Previous experience as a Venue Manager, Restaurant/Bar Manager, or in a similar leadership role. Experience leading more than one B&F outlet a plus.
• In this position you will provide leadership to other managers and previous experience leading a high performing team is highly desirable.
• Demonstrated experience leading, motivating, and developing high-performing teams.
• Fluent in both Spanish and English; Catalan is a plus.
• Strong track record of delivering exceptional guest experiences and achieving departmental / business objectives.

LET’S GET TO WORK!

As Director of Venues, you will be the driving force behind the day-to-day operations of our several of our beverage and food outlets, leading a team of over 100 employees. You'll lead with energy, creativity, and a guest-first mindset while ensuring exceptional service standards, team engagement, and strong financial performance.

Working closely with the Food & Beverage and Culinary leadership teams, you'll shape memorable dining experiences that reflect the bold and unique spirit of W.

WHAT YOU'LL DO

Lead Daily Operations

• Oversee restaurant and bar operations.
• Ensure exceptional service, cleanliness, and brand standards are consistently delivered.
• Manage restaurant bookings, special events, and VIP experiences.
• Coordinate purchasing, inventory, and operational supplies.
• Lead daily briefings to keep the team informed, engaged, and motivated.

Drive Financial Performance

• Manage departmental budgets and controllable expenses.
• Analyze P&L performance and identify opportunities to maximize revenue.
• Monitor forecasting, labor costs, purchasing, and productivity targets.
• Support the property's overall financial objectives.

Inspire & Develop Talent

• Lead, coach, and mentor a diverse team of hospitality professionals.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Set clear goals and performance expectations.
• Support recruitment, talent development, succession planning, and performance management.
• Lead by example and champion the W culture every day.

Elevate the Guest Experience

• Create memorable, personalized experiences for every guest.
• Build strong guest relationships and proactively address feedback.
• Resolve concerns with professionalism and empathy.
• Continuously seek opportunities to enhance service delivery and guest satisfaction.

Ensure Compliance & Quality

• Maintain the highest standards of food safety, hygiene, and sanitation.
• Ensure compliance with all food & beverage policies, procedures, and liquor regulations.
• Monitor cash handling and inventory control processes.
• Drive operational excellence through hands-on leadership and continuous follow-up.

WHAT SETS YOU APART

Business Acumen

You understand how to balance exceptional guest experiences with strong financial performance.

People Leadership

You know how to inspire teams, develop talent, and create an environment where people can thrive.

Customer Relations

You anticipate guest needs and constantly look for ways to exceed expectations.

Strategic Thinking

You see the bigger picture, identify opportunities, and turn ideas into action.

Passion for Food & Beverage

You stay connected to industry trends and understand what creates truly memorable dining experiences.

WHY W?

We are bold. We are creative. We are always pushing boundaries. At W, you'll have the opportunity to bring your personality to work, challenge the status quo, and be part of a team that creates experiences guests never forget.

If you're ready to lead, inspire, and make an impact, we'd love to meet you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.