Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

About the Role

• Oversee Group-wide IT vendor performance management, ensuring alignment with strategic goals and service excellence.
• Oversee Group-wide IT contracts, ensuring the compliance of license contracts.
• Establish and maintain robust Group IT governance policy and frameworks.
• Drive compliance with the IT policies, regulatory requirements, and industry standards across the Group.
• Develop and implement communication strategies to support the Group Technology function strategic agenda.

Roles & Responsibilities

Vendor Performance & Contract Management

• Monitor vendor performance against SLAs and KPIs; lead executive-level vendor relationship management.
• Oversee governance of third-party IT vendors, ensuring contracts, SLAs, and risk controls are properly managed.
• Ensure robust contract governance and compliance with procurement and legal standards.
• Partner with Group Sourcing to lead RFPs and vendor selection processes for strategic IT initiatives.
• Work on key strategic projects (including M&A opportunities) at the Group or in the Business Units maintaining high level of confidentiality

IT Governance

• Establish and maintain IT governance policy, standards, and procedures across the Group.
• Ensure IT policies are enforced consistently across the organisation.
• Prepare for and support internal and external audits related to IT governance.
• Act as the Group liaison for Risk & Compliance and Internal Audit teams and regulators on IT governance matters with Business Unit CTOs.
• Monitor IT-related risks and ensure mitigation strategies are in place.
• Ensure compliance with internal policies, external regulations, and industry standards.
• Prepare for and support internal and external audits related to IT governance. Ensure audit findings are monitored and closed.
• Ensure risk controls are in-place and support risk control assessment.

Group Technology Communications

• Lead the creation, implementation and evolution of the Group Technology Communications strategy.
• Support creation of high-quality content for speeches, newsletters, social media, press releases, and other internal communications as required.

Risk and Compliance

• Assume leadership in observing AIA compliance standards, applicable governing legislation, regulations, directives, policies, and industry association guidelines.
• Review and identify operations risks, the adequacy of measurement, control, integrity and reporting of risk information and the maintenance of compliant operations.

People and Culture

• Manage and motivate a diverse team across geographies (Hong Kong and Malaysia) to commit and achieve tangible outcomes (including successful delivery of mission critical services to the AIA Group).
• Be the role model in living the Operating Philosophy of “doing the Right Thing, in the Right Way, with the Right People … and the results will come”.
• Lead by engaging and empowering employees, as well as embodying the leadership essentials of Clarity, Courage, and Humanity.

Minimum Job Requirement

• 15-20+ years of vendor management, and technology relates experience, in complex international environments, preferably in insurance or financial services sector.
• Proven track record of managing diverse team and proactively developing talents to drive performance and engagement.
• Creates a culture that promotes the AIA’s values and high performing standards through role modelling, accountability, and ownership of decisions.
• A person with the highest integrity and personal character, whose professional and personal conduct reflects favourable upon AIA.
• Strong experience in engaging and managing C-suit stakeholders.
• Excellent communication skills with ability to influence and partner with key internal and external stakeholders.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.