Job Description

IHG Hotels & Resorts are looking for a Director of Transformation (12 month fixed-term contract) to join our UK&I Managed and Leased Hotels!

Our journey so far…

Our 13 UK&I Managed and Leased Hotels have been on an exciting journey building and embedding a culture of continuous improvement, and we are now looking for a Director of Transformation to continue to lead this journey while our incumbent Director of Transformation is out of the business on maternity leave.

With full support from our Director of Operations UK&I, Chris Ireland, you will drive this large-scale CI change by providing inspirational and a clearly defined strategic approach to embed a culture of Continuous Improvement and enable our hotel General Managers to deliver lean projects across the region.

What do we need from you?...

The person in this role will be able to establish strong relationships with our hotel leaders, providing expert guidance, and offer further training coaching and mentoring to project leads. The role itself will maintain clear communication and a framework to maintain the progress of our Hotels on their CI projects as well as leverage opportunity to scale initiatives through effective programme management; presenting data-based insights and analysis to our off property senior leadership team to enable decisions on recommended future change and transformation that adds value to our business, as well as oversee and track project development and progress across all hotels.

The right person for this role will need to have:

• A leadership style that can effectively and successfully lead improvement and transformation initiatives, able to win hearts and minds with inspirational influence to evolve a continuous improvement culture.
• Experience in building strong relationships and collaborative approach with key stakeholders that enables the CI strategy across multiple areas of the business.
• Experience in developing people through training, coaching and mentoring.
• Has a strong analytical mindset, able to clearly translate data and insights to provide effective communications to all key stakeholders to enhance strategic approach and identify opportunities to scale projects across the wider business.
• Establish and track metrics to evaluate the impact of improvements on process efficiency, quality, and waste reduction.
• Identify and analyse inefficiencies in processes to advise on areas for improvement, offering guidance and support to project teams to solve challenges.
• Create presentations and reports to senior leaders and key stakeholders on progress and results of projects and initiatives.
• 5- 10 years’ experience in Lean Programmes

What can we offer you?.......

At IHG we give our colleagues greater flexibility and balance – Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely, meaning this role could be based anywhere in the UK, with travel to our hotels when needed.

We give our people everything they need to succeed, including:

• A highly competitive salary plus 10% bonus
• 33 days paid holidays, generous maternity/paternity pay and enhanced sick pay. Plus, subsidised childcare support, helping support you and your family.
• Worldwide employee and friends & family hotel room rates
• 50% off on F&B when staying over in IHG properties on Employee Rate
• Discounts off your supermarket shop, other shopping and experiences through our portal.
• Employee assistance programme 24/7 and employee healthcare plan
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities (2 days paid volunteering a year)
• Most importantly, we’ll help you grow and develop you as an individual!

IHG Hotels & Resorts is one of the world’s leading hotel companies, with 20 brands and more than 6,800 hotels globally.

You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Room for you to belong, to grow and to make a difference. Together, we’re creating True Hospitality for Good.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Your ambition, your growth, your success.

If this is You, there’s Room for You.

#LI-Hybrid

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?