Job Description

The Director of Transfer Center provides strategic and operational leadership for Texas Children’s Transfer Center, ensuring seamless patient placement. This leader oversees 24/7 Transfer Center operations and is responsible for developing high-performing teams, and driving operational excellence.

Key Responsibilities

Operational Leadership

• Provide strategic oversight and day-to-day leadership for all Transfer Center operations across a 24/7 environment.
• Ensure timely, appropriate, and efficient patient placement throughout the Texas Children’s system.
• Establish and monitor performance metrics, service levels, and operational standards to drive exceptional results.
• Lead continuous process improvement initiatives that enhance patient access, operational efficiency, and service quality.

Team Leadership & Development

• Lead, mentor, and develop Transfer Center managers and staff, fostering a culture of accountability, collaboration, and excellence.
• Build and sustain a high-performing team through coaching, professional development, succession planning, and engagement initiatives.
• Develop and maintain comprehensive onboarding, training, and competency programs.

Strategic Partnerships

• Partner closely with physicians, nursing leaders, hospital operations, and referring facilities to ensure effective coordination of patient transfers.
• Serve as a trusted advisor and collaborator to clinical and operational leaders across the organization.
• Promote strong communication and alignment between the Transfer Center and key stakeholders throughout the health system.

Financial & Business Management

• Demonstrate sound fiscal stewardship through effective management of personnel, equipment, operational resources, and budgets.
• Monitor key performance indicators and leverage data analytics to identify opportunities for improvement.
• Prepare and manage annual operating and capital budgets for the department.

Quality & Continuous Improvement

• Lead quality improvement efforts focused on patient safety, service excellence, and operational effectiveness.
• Utilize performance data and customer feedback to identify trends and implement sustainable improvements.

• Ensure compliance with organizational policies, regulatory requirements, and best practices.

QUALIFICATIONS:

• Minimum of two (2) years of leadership or quality management experience (Required)
• Experience leading healthcare operations, patient flow, access, transfer center, command center, EMS, dispatch, transport, or related healthcare service operations strongly (Preferred)

Education

• Bachelor’s degree in Nursing, Business Administration, Healthcare Administration, or a related healthcare field (Required)
• Master’s degree in Nursing, Business Administration, Healthcare Administration, or a related healthcare field (Required)

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’s Hospital The Woodlands, the first hospital devoted to children ’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’s Health Plan, the nation ’s first HMO focused on children; Texas Children ’s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.