Job Description

About Everblue

The role

What you’ll own

• Leading the operations team. Coach and hold accountable the Project Coordinator (class logistics), CS Lead (customer service), and Training Manager (curriculum and instructors).
• Owning the student experience. Obsess over the complete start-to-finish experience: enrollment emails, scheduling, the classroom, curriculum quality, instructor performance, and follow-up.
• Running the training engine efficiently. Keep class budgets healthy, the training center humming, and the IT systems behind it all working.
• Hiring, developing, and managing. Build a team that delivers excellence without drama.
• Driving profitability. Deliver an awesome student experience profitably by being efficient with how we spend.

What we’re looking for

• 5 to 10 years leading operations, learning and development, or training delivery. Experience in education services, certification, or workforce training is a strong plus.
• Experience hiring, developing, and (when needed) parting ways with team members.
• Obsession with customer (student) experience. You sweat the small details.
• Technology competence. You’re comfortable picking up and implementing IT systems that make the work easier.
• Cleverness. You know how to deliver excellent work while keeping the P&L healthy.
• A bias to deliver on the intent behind every task, not just the letter of it. When you’re handed a problem, you go figure it out. No excuses, no reminders needed. (If A Message to Garcia doesn’t already mean something to you, give it a read.)
• Someone who stays curious and keeps ego low You’d rather get the right answer than be the smartest person in the room.

Our values

• Mission-Driven. We get it done and done right. We deliver on the intent behind every task. We own the outcome.
• Relentless Pursuit of Excellence. We challenge the status quo, stay curious, keep ego low, and stay efficient and resourceful.
• People First. We lead with trust, stay personable and real, and work hard and play hard.

Why you’ll love working here

• Mission that matters. Your work powers real workforce, energy, and efficiency programs across the U.S.
• Hybrid setup based at our Huntersville, NC office. Flexible enough to do great work and have a great life.
• Competitive compensation with bonus eligibility, a SIMPLE IRA with company match, and a health reimbursement program.
• A small, capable team that moves fast, ships well, and stays out of each other’s way.

How to apply