Quench USA, Inc.

Director of Training and Onboarding

Quench USA, Inc.  •  King of Prussia, PA (Onsite)  •  2 months ago
Expired
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Job Description

About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com
Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results

Culligan Quench is seeking a Director of Training & Onboarding to support our Indirect division.
This role is designed to ensure every new dealer goes from trained → launched → generating revenue as quickly as possible.

Responsibilities

    Dealer Onboarding & Launch Management

  • Support new dealer onboarding from initial signup through the first 20 months
  • Arrange kickoff calls with all stakeholders calls
  • Ensure completion of all required training (technical, sales, installation)
  • Ensure all dealer checklists are completed
  • Coordinate dealer readiness for launch (product orders, scheduling, marketing activation)
  • Confirm dealers are properly prepared for installations
  • Performance Tracking & Accountability

  • Coordinate structured 30-60-90-180-day huddle (performance reviews)
  • Identify performance gaps and implement corrective actions
  • Ongoing Dealer Account Management

  • Serve as primary point of contact for new dealers during onboarding
  • Escalate issues and coordinate internal support when needed
  • Conduct regular check-ins (weekly during onboarding phase & monthly thereafter)

Qualifications

  • 2–5+ years in account management, sales coordination, or customer success
  • Strong understanding of sales processes and customer lifecycle
  • Experience in dealer networks, channel sales, or home services is a plus
  • Excellent communication and coaching skills
  • Highly organized with strong follow-through and accountability mindset
  • Comfortable managing multiple dealer accounts simultaneously

What We Offer

  • Medical, Dental, Vision which start day one
  • 401(k) match of 50% up to 6%
  • Life insurance
  • Disability
  • Unlimited Paid Time Away
  • Parental leave
  • Additional voluntary benefits
  • Career progression opportunities
  • Coaching and professional development

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer.
Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Quench USA, Inc.

About Quench USA, Inc.

Culligan Quench understands your workplace has unique water needs. That's why we offer customized water solutions tailored to grow with your business. Our innovative water filtration systems, including bottleless coolers and sparkling water, ice, and coffee dispensers, enable you to provide cleaner, safer, better-tasting water at scale.

Combining our personalized and seamless approach to service with Culligan's 85-year legacy of innovation, we make it easy for businesses like yours to take advantage of the latest water technology, improve their sustainability initiatives and effortlessly manage their water needs. We're here to help workplaces save time and money while providing water that people and the planet love.

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
King of Prussia, PA
Year Founded
Unknown
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