Job Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields. Learn more about working at Goodwill You can help. We can show you how.

The Director of Training and Development drives strategic initiatives for employee’s career growth and development. Duties and responsibilities include formulating processes and policies related to training programs and implementation, and, talent and performance management with an equitable and inclusive (non-discriminatory) lens. The Director is responsible for evaluating staff’s skills and gaps through data analysis, performance management, and change management theory to develop strategies, career plans, and programs to grow the skills of team members utilizing innovative practices in order to meet the agency’s mission, values and retention and employee development goals.

Essential duties include, but are not limited to:

• Manage a performance review process to assess employee skills and skills-gaps to improve quality of agency strength, employee growth and retention.
• In partnership with HR Business Partners and key leaders, implement coaching programs and individual development plans for employees to foster a culture of continuous learning
• Work with training staff in other Goodwill divisions to advance a culture of learning by supporting and assisting with their specific training programs, ensuring best practices and equitable access.
• Coordinate with People Services team to establish employee development plans and performance improvement plans with emphasis on employee skills advancement, whether for retention or external professional career growth.
• Work with training staff in other Goodwill divisions to advance a culture of learning by supporting and assisting with their specific training programs, ensuring best practices and equitable access.
• Utilize change management concepts to communicate, introduce, and analyze efficacy of new programs and processes.
• Develop, implement, and oversee an agency internship program.
• Develop, implement, and oversee an agency mentorship program.
• Create partnerships to ensure talent management is delivered in an equitable and inclusive (non-discriminatory) manner.

Status: Full-time

Location: Lawrenceville Workforce Development Center - 118 52nd Street, Pittsburgh, PA 15201

External Hiring Range: $90,000/year

Schedule: Monday through Friday (8:00am – 4:00pm) Schedule can vary depending on department needs.

Travel Required: Occasional travel may be required to Goodwill sites in Southwestern Pennsylvania and North Central West Virginia.

QUALIFICATIONS:

• Bachelor's degree AND 5 years of experience required. OR
• Master’s degree AND 3 years experience required.

Required Education: Business Management or Equivalent

Required Experience:

• Ability to analyze and interpret intrinsic data to design and implement innovative training concepts that aim to engage and develop employees’ potential, overseeing talent and performance management throughout the agency
• Proficiency with Microsoft office applications, HCM/HRIS and LMS systems, training and learning methodology, change management, and equity and inclusion exposure
• Knowledge of training platforms and ability to stay informed and adaptable for new learning methodologies
• Ability to assess program effectiveness and apply findings to continuous improvement efforts.

Preferred Experience:

• Experience working in a mission-driven, nonprofit, or workforce development environment

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Employment is contingent upon the successful completion and approval of all required clearances, including Child Abuse, FBI Fingerprints, and PATCH, prior to the start date.