Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brownis seekingaDirector of TPAto join our growing team in Bloomington, MN!
The Director of TPA Operations and Business Transformation will provide leadership over administration operations while also driving process development, operational excellence, automation, organizational effectiveness, and scalable growth across the TPA organization. The position combines accountability for day-to-day operational performance with responsibility for business transformation initiatives that improve efficiency, customer experience, compliance, and profitability.
How You Will Contribute:
Operational Leadership: Provide strategic and operational leadership for all TPA administration functions, ensuring service excellence, operational efficiency, quality, compliance, and achievement of businessobjectives
Process Development and Continuous Improvement: Lead the standardization and optimization of operational processes to improve efficiency, consistency, productivity, and customer experience. Foster a culture of continuous improvement and operational excellence.
Business Transformation and Organizational Effectiveness: Drive strategic transformation initiatives that support organizational growth, scalability, and long-term success. Lead change management efforts and develop future-state operating models that enhance organizational effectiveness.
Technology, Automation, and Analytics: Champion technology-enabled solutions, automation initiatives, and data-driven decision-making. Leverage analytics and operational insights to improve performance, streamline workflows, and support businessobjectives
Vendor, Network and Business Partner Management: Manage relationships with vendors, strategic partners, and network organizations to ensure service excellence, operational alignment, contractual compliance, and achievement of business goals.
Performance Management and Governance:Establishand monitor performance metrics, governance frameworks, and operational controls to ensure accountability, regulatory compliance, risk mitigation, and continuous achievement of service and financial targets.
Cross Functional Leadership: Collaborate with leaders across various functions to drive strategic initiatives, improve organizational performance, and support overall businessobjectives
Skills & Experience to be Successful:
Bachelor’s degree in business administration ora relatedfield.
10+ years of experience leading high performing operational teams.
Demonstrated success leading large-scale operational improvement, business transformation, or organizational effectiveness initiatives.
Pay Range
$170,000 - $170,000 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most. Our two business segments, Retail and Specialty Distribution, offer businesses and individuals a wide range of insurance solutions.
We are one of the insurance industry’s most powerful and influential leaders, with a strong, deeply rooted cultural foundation built on integrity, innovation, superior capabilities and discipline. The Power of WE ignites our performance, and while diverse and varied in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
Brown & Brown is proud to be certified as a Great Place to Work®, and we are always actively looking for talented teammates who embrace our culture to join our winning team.
Find us on the NYSE as BRO. Brown & Brown Legal Entities: https://linktr.ee/brownbrowninc
