Job Description

· Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

· 10+ years of experience in IT, systems engineering, network engineering, or platform operations.

· 5+ years in senior technical leadership roles.

· Hands-on experience with Nokia platforms preferred.

· Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.

· Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.

· Strong executive communication and cross-functional leadership skills.

Qualifications

Key Responsibilities

Systems Engineering & Enterprise Platforms

· Own systems engineering strategy across cloud, hybrid, and on-prem environments supporting enterprise and OSS-adjacent platforms.

· Drive platform stability, lifecycle management, automation, backup, and disaster recovery.

· Ensure architectural consistency and integration integrity across systems.

· Act as escalation owner for OAP-related customer or wholesale activation issues.

Network Engineering & Connectivity

· Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.

· Implement monitoring, observability, and proactive performance management.

· Support new product development through network and platform readiness.

· Eliminate manual provisioning through automation and hardened workflows.

IT Operations & End-User Enablement

· Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.

· Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management.

· Standardize tools, security baselines, and configurations to improve reliability and employee experience.

· Serve as executive escalation point for critical IT outages and security incidents.

Operational Stability & Platform Consolidation

· Own stability across IT, systems, networks, OAP, and wholesale integrations.

· Drive vendor rationalization, system consolidation, and technical debt reduction.

· Lead incident management, root-cause analysis, and reliability improvements.

Leadership & Team Development

· Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.

· Mentor senior engineers and technical leaders.

· Operate as a player-coach during critical initiatives or incidents.

Behavioral Competencies

· Ownership & Accountability -- Owns outcomes end-to-end and enforces accountability.

· Operational Discipline -- Brings structure, rigor, and repeatability to complex environments.

· Execution in Ambiguity -- Thrives in startup and high-growth conditions.

· Collaborative Leadership -- Builds trust across engineering, operations, finance, and executives.

· Calm Under Pressure -- Leads decisively during outages and escalations.

· Continuous Improvement -- Drives simplification, stability, and optimization.

Required Qualifications

· Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

· 10+ years of experience in IT, systems engineering, network engineering, or platform operations.

· 5+ years in senior technical leadership roles.

· Hands-on experience with Nokia platforms preferred.

· Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.

· Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.

· Strong executive communication and cross-functional leadership skills.

Measures of Success

· Stable, predictable IT and platform operations.

· Reduced outages, failed activations, and wholesale integration defects.

· Simplified and consolidated technology landscape.

· Scalable foundation supporting sustained fiber and wholesale growth.

· High confidence from executives, operations teams, and partners.