Citadel Credit Union

Director of Talent Management

Citadel Credit Union  •  Pennsylvania (Onsite)  •  2 months ago
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Job Description

The Director of Talent Management is responsible for developing and executing an integrated, enterprise-wide talent strategy that attracts, develops, and retains a high-performing and diverse workforce. Reporting to the Vice President of HR Strategy, this role provides strategic leadership across Talent Acquisition and Talent Development, ensuring alignment with business objectives and long-term workforce needs.

The Director of Talent Management leads and develops a multidisciplinary team, partners closely with senior leaders, and drives data-informed decisions to enhance the employee experience from first contact through ongoing career growth.

Responsibilities

Talent Strategy

  • Develop and execute a comprehensive, enterprise-wide talent strategy encompassing talent acquisition, learning & development, and employer branding.
  • Partner with leadership to anticipate workforce needs and align talent initiatives with organizational strategy and growth plans.
  • Serve as a trusted advisor to leaders on talent trends and organizational capability building.

Talent Acquisition & Recruitment

  • Lead the end-to-end Talent Acquisition strategy, including sourcing, recruiting, interviewing, and onboarding for all roles across the organization.
  • Oversee and develop the recruiting team, ensuring consistent, equitable, and high-quality hiring practices.
  • Establish scalable recruiting models, metrics, and tools to improve time-to-fill, quality of hire, and candidate experience.
  • Partner with leaders to assess hiring needs, develop role profiles, and ensure alignment with workforce planning and DEI objectives.

Learning & Development (Enterprise Training)

  • Oversee the design, implementation, and evaluation of enterprise-wide learning and training programs, including leadership development, professional skills, compliance, and role-specific training.
  • Ensure training initiatives support career pathways, succession planning, and internal mobility.
  • Evaluate emerging learning technologies and methodologies to enhance engagement and effectiveness.
  • Collaborate with leaders to assess organizational capability gaps and develop targeted development solutions.

Employment Branding & Candidate Experience

  • Own and evolve the organization’s employment brand strategy to strengthen market positioning and attract top talent.
  • Partner with Marketing, Communications, and Talent Acquisition to ensure consistent messaging across career sites, social media, and recruitment campaigns.
  • Drive an exceptional candidate experience that reflects organizational values and culture.

People, Metrics & Continuous Improvement

  • Lead, coach, and develop a high-performing talent team, fostering collaboration, accountability, and professional growth.
  • Establish and track key talent metrics (e.g., quality of hire, retention, training impact, pipeline health) to inform decisions and demonstrate ROI.
  • Ensure compliance with employment laws, regulations, and internal policies related to hiring and training.
  • Continuously assess and refine talent programs based on data, feedback, and business outcomes.

Qualifications and Education Requirements

  • Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field (Master’s degree preferred).
  • 8+ years of progressive experience in Talent Acquisition, Learning & Development, or integrated Talent leadership roles.
  • Proven experience leading and developing teams in a complex, enterprise environment.
  • Strong strategic planning and execution skills with the ability to translate strategy into action.
  • Demonstrated success partnering with senior leaders and influencing across the organization.
  • Expertise in talent metrics, workforce planning, and HR technology platforms.
Citadel Credit Union

About Citadel Credit Union

Established in 1937, Citadel is a not-for-profit, member-owned credit union serving Greater Philadelphia. For over 80 years, we’ve delivered a breadth of financial services, expert guidance, and innovative tools to help strengthen and grow businesses, families, and our local communities.

Our members are the foundation of who we are – driving our purpose each and every day. We exist to

serve our members and help them establish and build their financial well-being.

Today, as one of the largest locally-owned financial institutions, Citadel remains committed to the shared progress of our communities. With $6.5 billion in assets, Citadel is experiencing another exciting stage of growth and proudly serves hundreds of thousands of members throughout Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia counties.

As a local credit union, we are also committed to giving back to the communities where our members and employees live and work. We host and sponsor community events, make regular financial contributions, and encourage our employees to volunteer for causes that are important to them.

Because we want working here to be just as rewarding as banking here. As we continue to expand our team throughout the region, we’re thrilled to welcome talented, new employees to get involved with our mission of #BuildingStrengthTogether. With positions available in both our corporate and retail offices, Citadel employees can find the right fit in a variety of remote, hybrid, and in-person settings and create their own version of work-life harmony.

Build a strong foundation for your future with a career at Citadel. To learn more about our culture and to view our open positions, please visit https://www.citadelbanking.com/careers

Federally insured by NCUA | Equal Housing Lender

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Exton, PA
Year Founded
1937
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