Job Description

PURPOSE
The Director of Talent Acquisition will lead and scale ShipStation Global’s recruiting function from our Dallas headquarters, driving hiring strategy and execution across all regions. This is a highly visible leadership role responsible for building a world-class, data-driven talent acquisition engine that supports aggressive growth.
You will oversee hiring across Sales, Customer Success, G&A, and advanced Software Engineering teams, while elevating our employer brand and building strong early-career pipelines. This leader must balance strategy and execution, operating as both an architect of scalable systems and a hands-on driver of critical hiring outcome. Directs the organization's recruitment function and establishes and implements policies for recruiting, screening, and interviewing individuals to fill organizational roles.

ESSENTIAL DUTIES & RESPONSIBILITIES
Global Talent Acquisition Strategy & Execution
• Define and execute a comprehensive global recruiting strategy aligned to company growth objectives across 9 countries.
• Partner with executive leadership to shape workforce planning, hiring priorities, and capacity models.
• Lead full-cycle recruitment across critical functions, including:
◦ Revenue-generating roles (Sales, Marketing, Customer Success)
◦ Cutting-edge Software Engineering (platform, AI/BI, data, DevOps)
• Build a scalable, high-performing recruiting organization, including in-house teams and external partners.
• Drive consistency, efficiency, and excellence across all recruiting processes and candidate touchpoints
• Build, lead, and mentor a high-performing global TA team of recruiters
• Foster a culture of accountability, data-driven decision-making, and continuous improvement.
• Provide coaching, development, and performance management to ensure long-term team success.
• Design and scale robust college recruiting and early career programs globally.
• Build partnerships with top universities and technical institutions.
• Develop structured internship, co-op, and graduate hiring programs aligned to future workforce needs.
• Create strong onboarding and development experiences for early-career hires.
• Develop annual hiring projections and recruitment operating budget based on organizational recruitment plans. Monitor and ensure operations are managed within established guidelines.
• Develop departmental policies, practices and procedures to support recruiting effort. Ensure programs are in compliance with state and federal laws and guidelines.
International Recruiting & Compliance
• Develop localized recruiting strategies tailored to regional talent markets.
• Ensure compliance with global, federal, and state employment laws and hiring practices.
• Optimize global hiring mix (remote, hybrid, in-country) while supporting business expansion.
• Partner with regional leaders to align hiring practices with market dynamics and business needs
Employer Brand & Talent Marketing
• Lead the global employer branding strategy in partnership with Marketing and People teams.
• Position ShipStation Global as an employer of choice across both technical and commercial talent markets.
• Leverage digital platforms, social media, events, and storytelling to attract top talent.
• Measure brand effectiveness through candidate engagement and pipeline quality metrics.
Data, Analytics & Operational Excellence
• Design and implement key metrics that evaluate all talent acquisition programs and initiatives across the organization and recommend/implement solutions where appropriate.
• Leverage data to drive strategic decisions and continuous process improvement.
• Own and optimize the TA technology stack (ATS, CRM, sourcing tools).
• Develop scalable reporting, forecasting, and workforce planning models.
Stakeholder Engagement & Leader Partnership
• Serve as a trusted advisor to executives and hiring leaders.
• Lead hiring calibration, interview design, and offer strategy processes.
• Provide regular reporting and insights into leadership on hiring performance and risks.
• Maintain strong external partnerships with agencies, associations, and academic institutions.
• Establish and maintain relationships with employment agencies, external recruiters, professional associations, or other organizations that can ensure a continuous pipeline of employment candidates.
• Drive ongoing merger integration efforts, procedure development and ATS implementation.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES
• Deep expertise in global talent markets, recruiting operations, and labor law compliance.
• Strong business acumen with the ability to align hiring strategies to revenue and growth goals.
• Data-driven mindset with strong analytical and reporting capabilities.
• Executive presence, strong communicator with the ability to influence and partner at all organizational levels.
• Proven ability to manage multiple projects, build and scale high-performing teams in fast-paced environments.
• Experience with Social Recruiting , ATS platforms, CRM tools, and modern sourcing strategies.
• Recruitment practices and trends.
• Employment laws and regulations at the federal, state, and local levels (EEO, Wage and Hour).
QUALIFICATIONS:
• Bachelor's degree in Human Resources, Business Administration, Communications or related field preferred
• 7+ years of progressive Talent Acquisition experience, with 5+ years in leadership roles.
• Proven Track record leading recruiting across multiple regions/countries.
• Experience supporting high-volume, sales-driven organizations and modern technology and software Engineering teams.
• Demonstrated success building employer brand strategies and talent pipelines.
• Experience developing and scaling successful university recruiting and early career programs.
• Preferred experience with scaling talent acquisition in high-growth or pre-IPO environments.