Job Description

This role leads and scales the strategic development and integration of integrated HIV, Hepatitis C, and substance use disorder (SUD) services across multiple clinical markets. This role partners as a dyad with our HIV Medical Director to drive clinical excellence, integration into primary care, program growth, supports site-level implementation of evidence-based, culturally responsive clinical pathways. The Director works closely with local Market leaders and key stakeholders including, community and center-based PCP team members, patient navigators, and external partners to improve screening, linkage, prevention, treatment uptake, and retention outcomes across the syndemic spectrum. The position will also work closely with other cross-functional shared services leaders to improve care coordination and improve operational efficiencies.

This is a unique position in a unique care setting. The position blends program operations, technical assistance, workforce development, data-driven quality improvement, and system-building, with a focus on scalability and high growth. An ideal candidate is adaptable and able to navigate highly matrixed organizations with diverse priorities

Duties and Responsibilities

Program Development and Implementation

• Lead implementation of standardized HIV, HCV, and SUD workflows across priority clinical sites, including Champion and identified expanding sites.
• Support integration of HIV/HCV/STI testing, PrEP, MOUD, and harm reduction services into primary care and community based care
• Lead ongoing skills development for staff delivering HIV/HCV/SUD navigation and insurance support.
• Support ongoing continuous data driven improvement to ensure markets hit KPIs.
• Facilitate coordination between cross functional shared services leaders by developing, aligning, and operationalizing strategic implementation plan for integrated health services

Program Growth & Market expansion

• Identify market expansion opportunities and resource needs for new sites.
• Develop scalable tools, job aids, and training models that support consistent practice.
• Partner with clinical champions and PCP teams to strengthen linkage, navigation, and retention workflows.
• Provide supervision and coaching to Patient Status Neutral Navigators, specifically focused on integrated health services strategic implementation

Workforce Training & Support

• Design and deliver training sessions, simulation exercises, and competency-based assessments.
• Data, Quality, and Performance Monitoring
• Review clinical and operational metrics weekly; identify gaps and improvement strategies.
• Track performance across screening, linkage, treatment initiation, retention, and pharmacy measures.
• Lead quality improvement cycles (PDSA) with clear documentation and follow-through.
• Prepare regular program reports and dashboard narratives for leadership.

Minimum Qualifications

• Bachelor’s Degree
• Must have a minimum of 8 years’ relevant experience
• Willingness and ability to travel 30% of time to clinical sites
• Have knowledge of and experience in working in the HIV/HCV/PrEP fields
• Experience in program management, especially in the field of HIV/HCV, PrEP, IVDU and community/public health
• Must be able to work as part of a multidisciplinary team with constant collaboration within and across provider teams.
• Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment
• Needs to have attention to detail, dependability, listening and communication skills and flexibility
• Excellent interpersonal and communications skills.
• Must have cultural competency
• Experience in population health management is preferred.
• Experience in working with psychosocially and medically complex patients is strongly preferred.
• Knowledge or experience with NCQA PCMH model is preferred.
• Innovative and creative and innovative self-starter to help solve problems.
• Effectively adapt and respond to a complex, fast-paced, and results-oriented environment.
• Knowledge and experience using Electronic Medical Records and ability to analyze and leverage their reporting capabilities.
• Working knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel).

Core Competencies

• Syndemic Lens & Clinical Insight
• Implementation & Change Management
• Systems Thinking
• Data-Driven Decision Making
• Relationship Building & Influence
• Strategic Communications
• Project & Time Management
• Cultural Humility & Trauma-Informed Care

Working conditions

This job operates in a remote location from your home location. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Job may be physically demanding at times.
• Repetitious Movements.

• Ability to occasionally move objects up to 20 lbs.

Direct reports