Job Description

At TOPdesk, we believe work should be easier and more enjoyable for service teams and the people they support. For more than 25 years, we’ve helped organizations improve service delivery with our user‑friendly software, expert guidance, and a culture built on collaboration, curiosity, and customer value.

With €125M in revenue and a rapidly scaling international footprint, TOPdesk is entering a pivotal new phase of strategic growth. We are sharpening our long‑range strategy, investing in value creation, and strengthening the operational backbone needed to accelerate our global ambitions.

Why join TOPdesk?

• Play a defining role in the next stage of growth for a profitable SaaS company.
• Influence decisions and outcomes that will shape TOPdesk’s next decade.
• Drive cross‑company strategic programs with direct visibility to the Executive Leadership Team.
• Improve how TOPdesk executes on its long‑term Value Creation Plan—from strategy and financial impact to disciplined execution.
• Work with colleagues who value transparency, ownership, and building solutions that genuinely improve how organizations work.

The Director of Strategic Programs is responsible for driving company-wide value creation initiatives. This individual drives important parts of the Value Creation Plan, ensures rigorous execution against our long-range growth targets and supports Corporate Development efforts.

This role sits at the intersection of finance, and operations, translating TOPdesk strategy into measurable outcomes and ensuring execution discipline across the organization.

Key Responsibilities

• Lead company-wide strategic initiatives critical to TOPdesk’s long-term growth and profitability as directed by the CFO and COO.
• Ensure measurable value realization from the Value Creation Plan, with clear accountability for revenue, margin, and operational impact.
• Translate board-level priorities into structured, trackable programs with clear KPIs and financial impact. Identify risks early and implement mitigation strategies.
• Serve as a strategic thought partner to the Executive Leadership Team, shaping investment decisions, prioritization trade-offs, and resource allocation.
• Take ownership of end-to-end program management and execution for TOPdesk’s most strategic company-wide initiatives - from scoping and design through launch and scaling.
• Foster a culture of AI-driven performance by proactively identifying and embedding high-impact agentic AI solutions within internal processes.
• Lead strategic workstreams in Corporate Development with a focus on due diligence and executable integration roadmaps.

Qualifications

Experience

• 3-6 years in strategy consulting, corporate development, or private equity portfolio operations.
• 2 years of industry experience in a similar role, a plus.
• Experience in a PE-backed SaaS or high-growth B2B technology company strongly preferred.
• Direct exposure to board reporting and investor-facing environments.
• Experience supporting M&A and post-merger integration initiatives.

Skill set

• Highly analytical and strong critical thinking, able to break down a complex problem into manageable pieces and generate actionable insights.
• A value creation mindset: prioritizes impact, focuses on outcome, and connects the work to business goals.
• Ability to move seamlessly from strategy to execution.
• Exceptional stakeholder management and executive presence.
• High accountability and bias for action.
• Ability to harness AI tools to enhance efficiency, quality, and impact.

Additional Information

This role is ideally based in Delft, the Netherlands (hybrid). Europe-based remote candidates will be considered, with the expectation of bi-weekly in-person presence in Delft.