Job Description

Director of Strategic Operations, Litigation Support

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We're looking for a Director to join our winning team and support our mission of redefining court reporting and litigation services for modern law firms. We're a diverse team from all over the country (and beyond) and we're crazy about pushing the boundaries of an outdated industry.

Litigation Support Services (court filing and service of process) is one of the most exciting parts of our business. It's a newer service line that took off on its own, our clients rave about it, and it's growing fast. Now it needs a builder. Someone to take everything that's great about it today and put a scalable foundation underneath it. This is a build role, not a stewardship role.

In this critical role, you'll partner with the leaders who run this business day to day and own what comes next, including the operating model, the technology strategy, and the growth plan that takes us into our next phase.

Who are you?

We're looking for an individual who likes tackling complex, ambiguous problems and turning them into strategy and operations that hold up. You're comfortable making decisions with imperfect information, crunched timelines, and finite resources. You've landed complex builds, and you can tell us about one that stuck and one that didn't. You're proactive, highly organized, and you bring people with you rather than around them.

If you're looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, Steno is for you.

On a regular basis you will

• Set the strategic roadmap and annual planning goals for the service line, and run the whole portfolio as one program with clear dependencies and decision points
• Design the operating model for filing and service of process, end to end from intake, quality control, fulfillment, vendor management, to billing handoffs.
• Build the guardrails a business like this demands, where mistakes are largely irreversible and a missed filing deadline can't be retried
• Codify what lives in people's heads today into systems, playbooks, and tooling a new teammate can execute against
• Own the technology strategy for the service line, and turn operational strategy into requirements our product and engineering partners can actually build against
• Make the build-versus-buy calls such as filing platform independence, service-of-process infrastructure, automation etc.
• Find where automation and AI genuinely change the cost and error curve, and where we need to double down on a human touch
• Own the growth plan and its sequencing across cross-sell into our existing client base, expansion, and new service offerings
• Partner with Sales and Enablement on the commercial playbook that includes positioning, what we promise, and the client intake standards that protect delivery
• Own the market view such as competitive landscape, where the segments are going, and the client research that tells us what to build next

You're gonna crush it if

• You have 7+ years experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup
• You have excellent analytical and problem-solving abilities, with a data-driven mindset
• You've shipped internal tooling alongside a product and engineering team, and can write requirements engineers respect
• You have strong leadership skills with the ability to influence and collaborate across departments.
• You have a track record of scaling operations, teams, or processes into new markets, jurisdictions, or service lines as a business grows
• You have excellent analytical and problem-solving abilities, with a data-driven mindset

Compensation & Benefits

• Salary - $150,000 - $190,000; incentive bonus included
• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.