Job Description

Director of Strategic Initiatives, Medical Operations

Department: Executive

Employment Type: Full Time

Location: Headquarters - Matawan

Compensation: $140,000 - $155,000 / year

Description

Director of Strategic Initiatives, Medical Operations

Location: Matawan, NJ

Ideal Profile High potential healthcare operations or strategy professional with strong analytical, project execution, and relationship building capabilities. Influences physician leaders and driving change without direct authority.

Position Summary

Reporting directly to the Chief Quality Officer, the Director of Strategic Initiatives, Medical Operations is responsible for leading and executing high priority operational, clinical, and strategic initiatives that support organizational growth, physician engagement, operational excellence, and quality outcomes. This role serves as a key strategic partner to executive leadership and physicians to identify opportunities, drive process improvement, oversee implementation of strategic projects, and ensure alignment with organizational objectives.

Qualifications

Education

· Bachelor's degree required.

· Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), Nursing, or related discipline preferred.

Experience

· Minimum of 1-3 years of experience in healthcare operations, practice management, project coordination, or a related field.

· Experience supporting operational initiatives, process improvement efforts, or cross-functional projects preferred.

· Ability to work collaboratively with physicians, clinical staff, and operational leaders.

· Experience in orthopedic, surgical, specialty practice, ambulatory, physician group, preferred.

Key Responsibilities

Essential Duties and Responsibilities, included but not limited to:

• Physician Onboarding: Redesign the physician onboarding experience and implement a structured twelve (12) month assimilation program to support successful integration, engagement, and long-term success.
• Physician Performance: Develop physician performance frameworks, scorecards, and assessment tools that enhance provider effectiveness, accountability, and patient experience.
• Strategic Medical Leadership: Support the development of the physician leadership team by establishing clear accountability structures, strengthening collaboration, and promoting leadership excellence.
• Clinical Education: Create and lead a physician driven rotational training program that expands clinical knowledge, shares best practices, and standardizes care across clinics.
• Strategy & Execution: Translate organizational and medical priorities into actionable initiatives, monitor progress against key deliverables, and drive continuous improvement across clinical operations.
• Lead the development and implementation of strategic initiatives that advance organizational goals and priorities.
• Collaborate with executive leadership to identify operational improvements, and strategic investments.
• Monitor initiative performance and provide regular progress updates to leadership.
• Identify risks, barriers, and dependencies and develop mitigation strategies.
• Medical Operations Leadership
• Evaluate clinical and operational workflows to identify efficiencies and standardization opportunities.
• Partner with physicians and operational leaders to improve productivity, patient access, patient experience, and care delivery.
• Lead initiatives designed to improve clinical operations, practice performance, and physician engagement.
• Ensure alignment of operational initiatives with organizational quality, compliance, and patient care objectives.
• Physician and Stakeholder Engagement
• Build strong relationships and serve as a trusted advisor to physician and clinical leaders regarding operational and strategic opportunities.
• Support change management efforts through effective communication, education, and stakeholder alignment.
• Serve as the liaison between Patient Experience and physicians, identifying trends in patient feedback and translating insights into timely, actionable feedback to support physician performance and continuous improvement.

Skills, Knowledge and Expertise

Knowledge, Skills, and Abilities

• Strong knowledge of healthcare operations, clinical workflows, and physician practice management.
• Exceptional project management and organizational skills
• Demonstrated ability to lead change and influence stakeholders across all organizational levels.
• Strong analytical and financial acumen.
• Experience utilizing performance metrics and operational data to drive decision-making.
• Excellent written, verbal, and presentation communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and healthcare data analytics tools.