Job Description

The Director of Security is responsible for implementing and overseeing crucial safety measures within our organization; with a strong focus in protecting our teammates, visitors, and assets while ensuring compliance with regulations and industry best practices. The Director of Security will lead the development and execution of strategies, policies, and procedures to mitigate risks and foster a secure environment for all stakeholders.

The Director of Security provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Responsibilities

• Manage the day-to-day security operations, conducting regular security inspections.

• Oversee the day-to-day operations of the security guard teammates, including scheduling, reviewing/approving payroll and assigning duties

• Community liaison between security and management to ensure positive relations and transparency of our roles within the community. Ensures the security team is briefed on all issues pertaining to the community.

• Create Standard Operating Procedures (Post Orders), including emergency procedures, while managing and training security guards to ensure they always follow protocols & procedures.

• Assists security guards with peak time traffic and willing to work open shifts including weekends, as needed.

• Establish relations with law enforcement and key personnel

• Reviews, monitors and adheres to the departmental budget, making necessary recommendations to Property Manager.

• Compile comprehensive security and incidents reports (to include pictures and all necessary documentation) to ensure Management is advised for proper follow-up.

• Attends Board meetings as needed to provide updates and review security reports

• Assists with hurricane preparation before, during and after a storm

• Presents security improvement ideas including new technology, that could benefit the community.

• Understands how to operate and review security cameras along with CCTV.

• Investigates security threats or breaches and reports concerns to the Property Manager and provides actionable recommendations.

• Provide follow up to escalated resident issues by returning emails and phone calls

• Regularly monitors and inspects security equipment (i.e. gates, security system, patrol vehicle etc.)

• Provide on-site assistance with community events as needed.

• Ensure direct reports complete all required training, both in-person and online, required for their position.

• Other duties and responsibilities as assigned.

Supervisory Responsibilities

• Directly manage team of 2 or more

• Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.

• Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or equivalency required.

• Security Officer D license from the State of Florida

• A valid Florida driver’s license and a driving record in good standing. 

• 5+ years as a Security supervisor or similar position

• Prior experience managing and leading a team

• Active CPR and AED Certification preferred

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

Skills and Abilities

• Excellent verbal and written communication skills.

• Excellent interpersonal, negotiation, and conflict resolution skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Basic financial acumen to properly manage inventory and budget limits

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

• Multilanguage fluency is preferred but not required.

• Communicate, receive and exchange ideas and information by means of spoken and written language.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.

• Ability to lift 30 lbs. following appropriate safety procedures.

• Ability to:

• work in an upright standing position for long periods of time

• Crawl in small and tight spaces.

• work in different environmental working conditions (e.g. heat, cold, wind, rain).

• Walk and climb stairs.

• Stoop and bend.

• Extensive use of fingers for typing and visual use of the computer monitor.

• Handle, grasp, feel objects and equipment.

• Reach with hands and arms.

• Ability to quickly and easily navigate property/buildings is required to meet the job functions.

• Repeat various motions with wrists, hands and fingers.

• Ability to detect auditory and/or visual emergency alarms.

• May be required to perform work outdoors during all seasons

• Ability to climb ladders and work at heights above ground level.

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.

• Visual ability correctable to 20/20.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• On call 24/7 and accessible especially evenings and weekends for emergencies.

• May be required to travel for off-site trainings

• Ability to work extended hours and weekends if needed.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.