Job Description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking an executive-level, strategic Security Director to oversee physical security, risk management, and operational leadership for a 37-story, 780,000+ sq. ft. commercial office tower located in the heart of Chicago's financial district. Managing an on-site team of 8 security professionals, this leader serves as the primary liaison between security operations, property management, corporate leadership, and local emergency services to ensure a safe, high-end environment for commercial tenants and visitors

Key Responsibilities

Strategic Leadership & Client Partnership

• Serve as the primary on-site subject matter expert for security operations, interacting directly with property ownership and corporate leadership.
• Build, improve, and maintain effective, high-trust relationships with both the client and on-site staff.
• Coordinate necessary support services to effectively manage the site, meet or exceed financial and operational goals, and deliver exceptional customer service.
• Develop, prepare, and compile reports, memos, and documentation pertaining to personnel activities, security metrics, and account trends.

Team Management & Operational Oversight

• Directly manage, lead, and support a team of 8 security officers, site leads, and shift supervisors—including hiring, scheduling, payroll tracking, and performance evaluations.
• Conduct annual performance reviews and manage performance tracking, disciplinary actions, and staff development initiatives.
• Partner with HR and operations management on onboarding, training, personnel file integrity, and workforce management systems.
• Track and manage company equipment in the field (technology, vehicles, etc.) to ensure proper usage in accordance with company policies.

High-Rise Safety & Crisis Management

• Ensure high-quality physical security services across all 38 floors, tenant amenity spaces, retail corridors, and connected parking facilities.
• Appropriately handle and lead initial responses to all escalated security issues or emergency situations.
• Maintain comprehensive knowledge of federal, state, and local guidelines relative to contracted services.
• Drive a culture of safety, accountability, and customer service that reflects company and client values.

Qualifications

• Experience: Minimum of 7 years of managerial and policy-making experience in law enforcement or contract security management. High-rise Class A commercial office tower experience and extensive contacts within the local law enforcement community strongly preferred.
• Education: Degree in Criminal Justice, Law Enforcement Management, or related field (or equivalent experience/education) preferred.
• Licensing & Certifications: Ability to obtain and maintain a valid Permanent Employee Registration Card (PERC). Professional certifications in Security Management (CPP or similar) preferred.
• Financial & Technical Skills: Proficient in Excel with the ability to create and manage budgets and budget variance reports. Experience with workforce management and scheduling platforms preferred.
• Communication & Soft Skills: Excellent English verbal and written communication skills (bilingual is a plus) with the ability to address policy and operational questions concisely to ownership. Strong qualitative, quantitative, and time-management abilities.
• Physical Demands & Clearances: Ability to stand for extended periods, perform indoor/outdoor foot patrols in all weather conditions, and lift/push/pull up to 50 lbs. Must pass pre-employment drug screen and criminal background check. Must maintain a reliable contact phone number.

Compensation & Total Rewards

• Competitive Salary: Base Salary: $78K - 83K, plus discretionary year-end bonus potential.
• Comprehensive Healthcare: High-quality Medical, Dental, Vision, Life, and AD&D insurance options (including optional supplemental coverage).
• Generous Paid Time Off: Accrued paid vacation, personal days, and paid holiday coverage to support work-life balance.
• Retirement Savings: 401(k) plan.
• Career Growth & Advancement: Continuous, skills-enhancing training programs and clear pathways for leadership advancement.

EOE/M/F/D/V

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