Job Description

The Director of Security (Non-Exempt) oversees shift security operations across multiple Class A commercial buildings. This role ensures all posts are staffed, officers perform to standard, and tenants, visitors, and property assets remain safe and secure. The Supervisor leads by example, providing hands-on support while maintaining a high level of customer service and professionalism.

Key Responsibilities:

• Supervise all on-site security personnel (lobby, patrol, access control).
• Ensure post orders are followed correctly.
• Monitor CCTV, alarms and access systems.
• Respond to emergencies (fire alarms, medical, power outages, disturbances).
• Coordinate with police, fire, and EMS when needed.
• Conduct Safety inspections and identify risks.

Staff Management

• Create and manage officer schedules including call-offs, shift coverage, and overtime.
• Ensure officers adhere to post orders, uniform standards, and company policies.
• Conduct performance evaluations, address performance issues and document disciplinary actions when necessary.
• Train and onboarding new officers and provide ongoing coaching.

Client, Tenant & Visitor Engagement

• Act as main point of contact for tenant/visitors regarding any security issues.
• Maintain a visible and professional presence throughout all assigned properties.
• Respond to tenant concerns, service requests, and security-related issues promptly.
• Ensure officers provide exceptional customer service to tenants, visitors, and vendors.

Incident Response & Reporting

• Respond to incidents, emergencies, alarms, and disturbances.
• Ensure all incidents are properly documented in detailed, accurate reports.
• Notify management and escalate issues as required.
• Assist with investigations and follow-up actions.

Building Operations Support, Policy Enforcement and Compliance

• Work closely with property management and engineering.
• Monitor loading dock activity and vendor access.
• Ensure parking operations (gates, arms, traffic flow) are functioning properly.
• Complete daily activity reports, shift summaries, and incident documentation.
• Assist with timekeeping verification and shift scheduling support.
• Monitor overtime usage and report staffing needs.
• Safety & Compliance
• Enforce safety protocols and emergency procedures (fire, evacuation, medical, etc.).
• Ensure compliance with company policies, local regulations, and property standards.
• Identify and report security risks, hazards, or maintenance concerns

Required Qualifications:

• Minimum 21 years of age or older.
• A high school diploma or general education degree (GED).
• Minimum 2–3 years of security experience, preferably in Class A or commercial real estate environments.
• Previous supervisory or lead officer experience.
• Strong leadership, communication, and conflict resolution skills.
• Ability to manage multiple sites and priorities during a fast-paced shift.
• Proficient in report writing and basic computer systems (incident reporting, access control, CCTV).
• Must be CPR/AED certified or able to obtain certification within 10 day of hire
• Must be Workplace violence trained or able to obtain within 10 day of hire
• Must be Active shooter trained or able to obtain within 10 day of hire
• Must have a valid driver’s license and clean driving record.
• As a condition of employment, applicants will be subject to a background and fingerprint investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

Preferred Qualifications:

• Experience supervising multi-building or campus-style properties.
• CPR/First Aid/AED certification.
• Military or law enforcement background (a plus).

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