Job Description

Join our team as the Director of Scheduling at Behavioral Health Works!

Behavioral Health Works (BHW) is looking for a strategic and highly organized Director of Scheduling to lead and optimize our scheduling operations across the organization. This role is critical to ensuring our clients receive consistent, high-quality services while our clinical teams are staffed effectively and efficiently.

The Director of Scheduling will oversee scheduling strategy, processes, systems, and team performance, partnering closely with Operations and Clinical leadership to ensure schedules support both client needs and business goals.

Why You’ll Love Working Here

• Remote & flexible schedule
• Competitive salary: $85,000 - $110,000 annually
• Generous PTO + 7 paid holidays
• Comprehensive benefits package (medical, dental, vision, 401(k), and more)
• Discounted tuition with partner universities (including National University, Capella, Purdue Global, and more)
• Professional development support & referral bonuses

What You’ll Do

• Lead and oversee the scheduling function across BHW
• Develop and maintain efficient scheduling processes, workflows, and systems
• Ensure client schedules are appropriately staffed and aligned with clinical needs
• Monitor scheduling capacity, utilization, cancellations, gaps, and coverage
• Identify scheduling trends and implement solutions to improve efficiency and service delivery
• Partner with Clinical and Operations leadership to anticipate staffing and scheduling needs
• Establish scheduling standards, KPIs, and performance expectations
• Analyze scheduling data and provide leadership with actionable insights
• Identify opportunities to improve productivity, reduce scheduling gaps, and maximize service hours
• Oversee and coach scheduling team members, providing direction, accountability, and support
• Troubleshoot complex scheduling issues and escalate concerns appropriately
• Support the implementation and optimization of scheduling technology and systems
• Create and maintain SOPs and best practices for scheduling operations
• Ensure scheduling practices are consistent, accurate, and aligned with company policies

What We’re Looking For

• 5+ years of experience in scheduling, workforce management, operations, or a related field
• Experience managing or leading a scheduling team
• Strong understanding of workforce scheduling, capacity planning, and utilization
• Exceptional organizational and problem-solving skills
• Strong analytical skills with the ability to interpret data and identify trends
• Excellent communication and cross-functional collaboration skills
• Ability to manage competing priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Comfortable working with scheduling software, databases, and other operational systems
• Experience in healthcare, behavioral health, ABA, or another service-based environment strongly preferred
• Leadership style that balances accountability, collaboration, and continuous improvement

Why BHW?

At BHW, scheduling is more than simply putting names on a calendar. The right schedule directly impacts client care, employee experience, and the overall success of our clinical teams.

As the Director of Scheduling, you’ll have the opportunity to build scalable processes, lead a team, solve complex operational challenges, and make a measurable impact across the organization.

We’re looking for someone who is ready to take ownership, improve the way we work, and help BHW continue to grow.

Apply today to join the Behavioral Health Works team!