Job Description

General Information:

Job Title: Director of Sales (Technology Delivery)

Location: Toronto, ON (Onsite/Hybrid)

Job Type: Full-Time

Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO)

Salary Range:

• Base: $160k–$180k CAD per year

• OTE: Up to 50% of base, paid on hitting targets

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

The Director of Sales, Technology Delivery is responsible for originating and closing API integration, software engineering, and systems implementation engagements.

This role requires strong technical commercial fluency and the ability to sell engineering outcomes while maintaining alignment with architectural feasibility and delivery capacity.

Mandate:

• Drive revenue across integration, API, and engineering engagements
• Own technical discovery and solution shaping with clients
• Ensure deals are technically feasible and margin-protective
• Build relationships with IT, product, and engineering stakeholders

Must Have:

10–15+ years selling technical services or engineering solutions

Experience with:

o API integrations

o System architecture

o Platform connectivity

Background in:

o System integrators, engineering firms, or SaaS ecosystems

· Experience selling into:

o 3PLs

o Retailers

o Enterprise IT organizations

Key Responsibilities:

Engineering & Integration Sales

• Build pipeline across 3PLs, retailers, and enterprise clients
• Identify integration and engineering opportunities
• Develop relationships with technical buyers and stakeholders
• Sell API builds, custom integrations, feature development

Funnel Management

• Lead technical discovery sessions with client IT teams
• Shape integration and engineering solutions with architects
• Ensure feasibility across APIs, systems, and data architecture
• Own pricing, proposal development, and negotiation

Cross-Functional Solutioning

• Work with Architects during pre-sales
• Ensure clear technical scoping before contract execution
• Protect delivery margin through structured proposals

Account Expansion

• Expand integration and engineering scope within accounts
• Identify cross-sell opportunities across consulting and implementation
• Maintain ongoing client relationships
• Hand off advisory or implementation opportunities where appropriate

What Success Looks Like in the First 90 Days:

30 Days In

• Build alignment with engineering and architecture teams
• Understand capacity constraints and margin thresholds
• Identify integration-focused pipeline targets
• Develop technical account maps

60 Days In

• Generate qualified engineering pipeline
• Lead structured technical discovery sessions
• Submit technically validated proposals
• Close early integration or feature-build engagements

90 Days In

• Demonstrate technology delivery bookings
• Improve pipeline coverage within lane
• Show disciplined margin-aligned deal structuring
• Deliver forward-looking technical revenue plan

Key Performance Indicators (KPIs):

• Technology delivery bookings
• Average project margin
• Technical win rate
• Forecast discipline
• Expansion revenue within the lane

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

Health & Wellness

• Comprehensive health and dental coverage for you and your family (region-specific plans)

• Employee wellness programs where applicable

Time Off

• Competitive paid time off (PTO), sick leave, and public holidays

• Flexible leave policies that respect local labor standards

Retirement & Financial Security

• Retirement savings programs and employer contributions

• Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada)

Professional Growth

• Dedicated learning and development budget

• Support for skills development, leadership growth, and career progression

Flexible Work

• Remote and hybrid work options

• Flexible working hours aligned to role and client needs

Additional Perks

• Equipment and workstation allowances

• Internet and business travel reimbursements

• Employee stock options (ESOP), where applicable

• Team events, meetups, and company offsites

Life at Fulfillment IQ:

Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.

Learn More About Us:

Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube