Job Description

NH Collection New York Madison Avenue is seeking an accomplished Upper Upscale Lifestyle Director of Sales & Marketing to lead the team. Set on Madison Avenue in a restored 1923 landmark building, NH Collection New York Madison Avenue places guests at the crossroads of Midtown’s business, culture, and transportation hubs. Steps from Grand Central Terminal, Fifth Avenue shopping, Bryant Park, the New York Public Library, and the Empire State Building, the hotel offers seamless access throughout Manhattan - and beyond - via nearby public transit and regional trains. Guests also enjoy exclusive access to curated experiences and preferred offerings at select nearby attractions, including some of New York’s most iconic landmarks.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with

• Highly competitive annual salary of $170,000-$190,000 based on experience
• Bonus eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Develop and execute a comprehensive sales and marketing strategy to drive revenue across all market segments: corporate, leisure, group, and catering.
• Cultivate and maintain strong relationships with key corporate accounts, meeting planners, and travel industry partners.
• Lead and inspire a high-performing sales and marketing team with a focus on results, collaboration, and creativity.
• Oversee the digital marketing strategy, ensuring optimal presence across all online channels, social media platforms, and luxury brand partnerships.
• Analyze market trends, competitive intelligence, and performance metrics to adjust strategy and seize new opportunities.
• Represent the hotel at key industry events, trade shows, and networking functions to position the property as the market leader.

REQUIRED SKILLS/ABILITIES:

• Minimum 3-5 years of experience in a Director of Sales and Marketing capacity within a luxury, upscale and/or boutique hotel environment is required
• Independent lifestyle experience is required.
• NYC experience is required East Side preferred.
• Hands on account management for corporate accounts (domestic and international), diplomatic and consortia experience required.
• Proven track record of consistently exceeding sales targets and delivering exceptional results.
• Inspirational leader with a collaborative, hands-on style and the ability to foster talent.
• Expertise in digital marketing, brand positioning, and revenue optimization.
• Exceptional communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced, entrepreneurial environment and adapt quickly to market dynamics.