Job Description

Join the iconic Mayfair Adelaide as we embark on an exciting new chapter!

Nestled in the heart of Adelaide’s vibrant CBD, the elegant Mayfair Hotel is entering a new era of excellence — having joined the IHG Hotels & Resorts family in December 2025, the hotel will undergo an exciting brand evolution to become Kimpton Mayfair Adelaide in Q3 2026. Known for its timeless charm, boutique luxury, and exceptional service, the Mayfair offers guests a truly memorable stay just moments from Rundle Mall, Adelaide Oval, and the city’s best dining and cultural attractions. This is an exciting opportunity to be part of the transformation journey as we blend the Mayfair’s distinctive character with IHG’s world-class systems, career pathways, and global standards of hospitality.

We are now seeking a visionary and strategic Director of Sales and Marketing to join our team. The ideal candidate will be a dynamic leader with a proven track record in driving sales, repositioning and building brand awareness, relationships with key stakeholders and creating innovative marketing strategies to ensure the hotel, restaurants and bars are positioned competitively in the market.

A little taste of your day-to-day

Every day is different, but your key responsibilities will be:

• Strategic Leadership: Develop and implement comprehensive sales and marketing strategies to achieve revenue goals for the hotel, restaurants and bar.

• Brand Positioning: Elevate the visibility and reputation of the brand through innovative marketing campaigns and strategic partnerships.

• Team Management: Lead and mentor a high-performing sales and marketing team, fostering a culture of excellence and continuous improvement.

• Defining a clear and differentiated position in the market, driving Revenue Generation Index (RGI) improvements in line with business plans.

• Ensuring alignment with the InterContinental Hotels Group brand, IHG One Rewards, and restaurant and bar to achieve low-cost book direct revenue, optimal mix of sales, market share growth, and brand preference.

• Collaborating with IHG Revenue Services, Marketing Shared Services, Brand team, Regional and Global Sales, Distribution, Loyalty and the broader IHG Commercial team to ensure alignment and consistency of work with brand standards, campaigns and IHG initiatives at all times

• Driving channel performance through the management of digital and social media best practices, consulting on optimised hotel marketing content, and ensuring integrated use of new and existing IHG tools, platforms, and systems.

• Responsible for compliance, management, and performance across websites, central reservation offices, global distribution systems, online travel agents and third-party platforms to increase revenue through direct low-cost system contribution.

What we need from you

This role is pivotal to the success of our hotel and operations in a highly competitive market, so to see this through we’re looking for a talented professional with the perfect blend of strategic vision, commercial acumen, operational expertise, people leadership, and extensive market knowledge.

In addition, you will possess:

• Ability to work autonomously, be proactive and take accountability for workload and key deliverables within a project timeline.

• High level communication and relationship management skills, collaborating with a wide variety of stakeholders, both internal and external.

• Strong business acumen and commercially savvy, able to manage budgets effectively to achieve ROI for sales and marketing activities.

• Experience in setting sales targets, developing strategies and overseeing revenue management practices.

• Expertise in brand representation, willing to act as brand ambassador and flexibility and adaptability to embody and communicate the brand identity.

• Capacity to build and lead a high-performing sales and marketing team and commitment to recruiting, training, developing and engaging your direct reports.

• Prior experience within a luxury hotel in a senior commercial role.

• Tertiary education within a Business, Marketing, Sales or Hospitality related field (preferred).

• Full Australian Working Rights without restrictions.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting change period for the hotel, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.