Job Description

Begin Your Next Chapter as Director of Sales and Marketing at InterContinental® Buckhead Atlanta — A Beacon of Luxury Where Southern Sophistication Meets International Allure.

At IHG, we’re passionate about you! Whether your interests lie in sports, travel, music, or mastering your craft, we believe that the same passion you bring to your personal life should fuel your professional one. We're looking for people who put guests at the center of everything they do—people who are curious, confident, and committed. If that sounds like you, consider joining the team at InterContinental® Buckhead Atlanta.

About InterContinental® Buckhead Atlanta

InterContinental Buckhead Atlanta hotel is where Southern sophistication meets international allure. Elevate your stay in a stylish guest room or suite, enjoy exclusive amenities in the Club Lounge, and savor flavorful dishes at The Americano, Atlanta’s first Italian steakhouse. From indulgent spa services and state-of-the-art pool and fitness to exquisite events in two grand ballrooms or 22 modern meeting rooms, you’ll experience reimagined luxury in Atlanta’s prestigious Buckhead neighborhood. We are beyond honored to announce that InterContinental Buckhead Atlanta has been ranked the #1 Top Hotel in Atlanta by the readers of Travel + Leisure.

Role Purpose

As Sales & Marketing Director, you’ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.

Key Accountabilities

People

• Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers.   
• Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognize good performance. 
• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively. 
• Recommend or initiate any HR elated actions where needed.  
• Drive a great working environment for teams to thrive – connect departments to create sense of one team.  
• Interact with outside contacts: guests, vendors, and other contacts as needed. 
• Develop and maintain great working relationships with key clients and outside contacts to increase revenue. 

Financial

• Hit all personal/team sales goals and maximize profitability. 
• Help prepare the departmental budget and financial plans including the hotel marketing plan.  
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. 
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. 
• Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

Guest Experience

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business

• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities.
• Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.
• Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related inquires
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments. 
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountability

This is the top sales and marketing job in a large, luxury, resort, or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional level and administrative sales, catering, and/or convention employee

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field 
• Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
• Strong knowledge of local businesses and business trends required 
• Must speak local language(s) 
•  Other languages preferred

The salary range for this role is 160,000-180,000 USD

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?